Melvin Reyes
Annapolis,MD
Summary
Service-oriented [Job Title] focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service General Manager
Chesapeake Car Wash
Annapolis, MD
03.2019 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Translating Spanish/English for 10+ years
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Interpreted phone conversations between people who spoke different languages fluently.
Education
GED -
Anne Arundel Community College
Arnold, MD06-2020
Skills
- Account Management
- Customer Relationship Management
- Operations Oversight
- Distribution Management
- Quality Management
Timeline
Customer Service General Manager
Chesapeake Car Wash
03.2019 - Current
GED -
Anne Arundel Community College