Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELVIN SINGH

MELVIN SINGH

Hughson,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at QUICK N SAVE. Skilled in team leadership and complex problem-solving, achieving significant improvements in business performance. Excelled in staff training and development, ensuring high-quality service delivery. Demonstrates a keen attention to detail and a positive attitude, driving operational excellence and fostering strong relationships with customers and suppliers.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Manager

QUICK N SAVE
01.2016 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier Assistant Manager

Arco Ampm
01.2008 - 11.2016
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Monitored areas for security issues and safety hazards.
  • Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.

Education

Modesto Junior College
Modesto, CA
08.2008 - 05.2010

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Policy Implementation

Customer Service

Positive Attitude

Attention to Detail

Multitasking

Hiring and Training

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Manager

QUICK N SAVE
01.2016 - Current

Modesto Junior College
08.2008 - 05.2010

Cashier Assistant Manager

Arco Ampm
01.2008 - 11.2016

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MELVIN SINGH