Melvin Smith
Colorado Springs,Colorado
Summary
Highly motivated and results-oriented Loan Officer Assistant with 10+ years of experience in the mortgage industry. Proven ability to excel in a fast-paced environment, providing exceptional customer service and administrative support. Possessing a strong sales background and in-depth knowledge of various loan products, including FHA, VA, USDA, Conventional, Jumbo, and Non-QM. Seeking a Remote Loan Officer Assistant position to leverage expertise in loan origination, customer relationship management, and administrative tasks.
Overview
8
8
years of professional experience
Work History
Junior Loan Officer
The Mortgage Calculator
2022.11 - 2024.03
- Acted as main point of contact for borrowers to answer questions and provide status updates.
- Entered applicant data and ran initial pricing scenarios in proprietary mortgage origination software
- Reached out to applicants to verify details and obtain additional information.
- Kept track of each loan from application to funding.
- Used proprietary CRM to upload and track paperwork.
- Participated in lead generation activities for both potential new business and Senior Loan Officers.
- Worked closely with Senior Loan Officer to bring loan application to the closing table.
Mortgage Broker
719 Lending
2020.06 - 2022.09
- Conducted initial consultation with clients to understand their financial situation, financing goals, and desired property type.
- Analyzed creditworthiness and financial documents to pre-qualify clients for mortgage lending.
- Collaborated with wholesale lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
- Negotiated loan terms with lenders on behalf of clients, advocating for the best possible interest rates and closing cost.
- Compiled and submitted completed loan application packages to lenders for underwriting.
- Guided clients through the loan approval process, addressing questions or concerns.
- Maintained regular contact with borrowers, realtors, and other partners to provide status updates throughout the loan process.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
Production Partner
Provident Lending
2020.01 - 2020.05
- Managed the pipeline of all conventional loans from origination through closing, ensuring all necessary documentation was completed accurately and within required timeframes which allowed the President and Owner to focus solely on Reverse Mortgages.
- Maintained thorough knowledge of industry regulations and compliance requirements for accurate processing of loan applications.
- Collaborated with other departments such as appraisal, title, escrow, and closing to ensure successful completion of loans within established deadlines.
- Streamlined communication between clients, loan officers, and underwriting teams, improving overall efficiency.
- Presented loan options to clients in a clear and concise manner, ensuring they fully understood the terms and conditions of each product.
- Assisted in training new staff members on company policies, procedures, software programs related to mortgage lending, and compliance requirements.
- Attended industry conferences and seminars to stay up-to-date on current trends, reinforcing expertise in lending practices.
Loan Officer Assistant
Fidelity Mortgage Solutions
2016.08 - 2019.11
- Assembled important paperwork and disclosures for borrower.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Increased loan application efficiency by streamlining documentation and verification processes.
- Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
- Answered inquiries and provided superior customer service to clients.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
- Communicated with customers daily to request information and complete paperwork.
- Mentored junior Loan Officer Assistants, sharing best practices for document collection, organization, and communication skills leading to higher team success rates.
- Set up files using loan officer checklist and submitted on-time for processing.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Attended industry events and all closings to assist Senior Loan Officer as needed.
Education
No Degree - Business Administration And Finance
Western State College of Colorado
Gunnison, COSkills
- Exceptional Customer Service
- Sales
- Loan Origination
- Loan Documentation and Preparation
- Personal Data Collection
- Financial Data Collection
- Data Entry
- Organization
- Time Management
- Communication (Verbal and Written)
- Problem Solving
- Decision Making
- Income Verification
- Employment Verification
- Credit Reporting Software
- Regulatory Compliance and Adherence
- Microsoft Office Suite
- CRM
- LOS: Calyx Point, Encompass, and ARIVE
- POS: Floify
- AUS
- Market Research and Analysis
- Reading and Understanding Appraisal Compilation
- Residential Real Estate Investment Underwriting Experience
- Closing Documentation
- Funding Knowledge
Timeline
Junior Loan Officer
The Mortgage Calculator
2022.11 - 2024.03
Mortgage Broker
719 Lending
2020.06 - 2022.09
Production Partner
Provident Lending
2020.01 - 2020.05
Loan Officer Assistant
Fidelity Mortgage Solutions
2016.08 - 2019.11
No Degree - Business Administration And Finance
Western State College of Colorado
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