Melvin Thomas
Waupun,WI
Summary
Proven leader at McDonald's, adept in food preparation and sanitation standards, enhanced team productivity and customer satisfaction through innovative cross-training and quality control. Skilled in waste reduction and supply management, fostering a positive work environment and significantly improving employee retention. Demonstrates exceptional teamwork and a strong work ethic, driving consistent sales growth.
Overview
9
9
years of professional experience
Work History
Grill Manager
McDonald's
Chicago, IL
05.2015 - 08.2024
- Consistently met or exceeded sales goals through effective team leadership and motivation.
- Managed grill station, ensuring optimal cooking temperatures were maintained for consistent results in taste and texture of dishes served.
- Monitored local food trends and competitor offerings to stay current and competitive in the market, adjusting menu items as necessary.
- Collaborated with other managers to develop cross-training programs, increasing staff versatility and productivity.
- Implemented quality control measures to maintain consistently high standards in food preparation and presentation.
- Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
- Created promotional events such as themed nights or special discounts which attracted more customers during slower periods thus boosting revenue.
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
- Led staff meetings to review performance metrics, set new goals, and address any areas requiring improvement.
- Reduced food waste by implementing effective inventory management and portion control techniques.
- Ensured a safe and clean work environment by enforcing strict adherence to health and safety regulations.
- Assisted with menu development, incorporating seasonal ingredients for fresh, creative offerings that appealed to diverse clientele tastes.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
- Improved employee retention rates by fostering a positive work atmosphere and offering opportunities for growth within the company.
- Reviewed inventory levels regularly, placing orders as needed to maintain adequate stock of essential supplies while avoiding overpurchasing.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Verified order accuracy and quality ahead of service to maintain standards.
Education
High School Diploma -
Roosevelt
Gary, INSkills
Hiring Decisions
Food Preparation
Scheduling Staff
Sanitation Standards
Food Safety Compliance
Waste Reduction
Ordering Supplies
Grill Cleaning Procedures
Quick-learning
Strong Work Ethic
Willing to Learn
Teamwork and Collaboration
Customer Service
Team Player
Cleaning and organization
Timeline
Grill Manager
McDonald's
05.2015 - 08.2024
High School Diploma -
Roosevelt