Melvin Vergonio
Regulator & Compliance Manager
Fontana
Summary
Organized Compliance Manager with 8 years hands-on experience in developing and maintaining quality management systems based on ISO 9001:2015 standards. Offering exceptional internal auditing, risk assessment and management skills. Adept at reviewing Quality Systems, and developing corrective actions and improvements. Additional skills and experience in IT desktop or technical support, and computer network administration.
Overview
23
23
years of professional experience
Work History
Compliance Manager and Human Resources
Pioneer POS Solution Inc.
01.2016 - Current
- Manage compliance efforts, internal and external audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Perform Internal Audits to review operations of employees and their processes
- Review documents, files, transcripts, and other records to assess compliance, identify risks, and perform corrective action when non-conformances are found.
- Collect, calculate, and analyze performance data to be presented in bi-annual management reviews to determine if KPIs are met.
- Prepared records and data for annual ISO9001:2015 audits.
- Manage regulatory requirements and monitor change in regulation to maintain compliance.
Technical Support Engineer (RMA Dept.)
Pioneer POS Solution Inc.
10.2003 - 12.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis, repair and tests for customer returned product when problems are beyond the customers control and couldn’t be resolved over the phone.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Assisted engineers and R&D in testing out new products in development and give out reports on findings and provide suggestions for improvement
Student Teaching
Santiago High School
09.2007 - 01.2008
- Provided instruction in Algebra, Geometry, and Honors Geometry that aligns to California State Standards
- Created unit plans that included 7 step lesson plans, pre and post assessments, as well as formative assessments in the form of Kagan style group collaboration
- Made use of Power Point presentations, overheads, and white boards to conduct lessons
- Created classroom management plans to guide discipline and effective learning environments
- Collaborated in weekly PLCs, and staff meetings.
IT Desktop Support Engineer
American Gold Mortgage Corporate Office
02.2003 - 10.2003
- Configured hardware, devices, and software to set up work stations for employees.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Assisted the network consultant in implementing major software and hardware updates
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Enhanced data integrity with regular backups and recovery procedures.
- In charge of updating links and formatting of our rate sheets, and rate sheet calculations in Excel.
- Test, learn, and understand new mortgage software programs before going live, and train employees in all branches.
Tutor
Tutorwhiz Inc.
09.2001 - 02.2003
- Instructed students in need of additional instruction in all levels of Mathematics including Trigonometry and Calculus
- Instructed students in need of additional instruction in all levels of Science including Chemistry and Physics
- Instructed GATE students in Computer Programming Languages as well as helping them read logic circuits and creating truth tables
- In charge of planning, and teaching the SAT prep course, and instruct students with strategies and techniques to better prepare them for the SATs
- In charge of fixing computer related problems that occur whether hardware or software.
Education
Master of Education with a Secondary Credential in Foundational Mathematics -
University of Phoenix
08.2008
Bachelor of Science - Computer Science
California State Polytechnic University
09.2002
Skills
- Quality Management System and Processes
- Human Resources
- Internal Audits
- Documentation Review
- Risk Assessment, Risk Analysis, Risk Mitigation
- Health and Safety Management
- Training and education
- Computer Programming Languages: Java, C
- Software: MS Sharepoint, MS Suite (Word, Excel, Visio, PowerPoint, OneNote, Outlook, Clip Champ), Google Chrome, Google Docs
- Hardware: PC, Point of Sale (POS), and Tablet assembly and troubleshooting
- Operating Systems: Windows 9x/2K/XP/Win7/Win10/Win11
- Cisco Router and Switch configuration
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 40 staff members.
- Achieved 99% on time shipment by introducing online collaboration for production tasks.
Timeline
Compliance Manager and Human Resources
Pioneer POS Solution Inc.
01.2016 - Current
Student Teaching
Santiago High School
09.2007 - 01.2008
Technical Support Engineer (RMA Dept.)
Pioneer POS Solution Inc.
10.2003 - 12.2016
IT Desktop Support Engineer
American Gold Mortgage Corporate Office
02.2003 - 10.2003
Tutor
Tutorwhiz Inc.
09.2001 - 02.2003
Master of Education with a Secondary Credential in Foundational Mathematics -
University of Phoenix
Bachelor of Science - Computer Science
California State Polytechnic University
Similar Profiles
Remya VenugopalanRemya Venugopalan
Business Development Manager at ICore Pioneer Business Solution Pvt LtdBusiness Development Manager at ICore Pioneer Business Solution Pvt Ltd
Chadi George Abi NaderChadi George Abi Nader
Operations Manager/ Partner at BIM POS UAE (Stockey Pos Software Technology LLC)Operations Manager/ Partner at BIM POS UAE (Stockey Pos Software Technology LLC)
Siti Aisah HasanSiti Aisah Hasan
Assistant Compliance Officer of Pos Ar Rahnu at Pos Malaysia Berhad, Pos Ar Rahnu Sdn BhdAssistant Compliance Officer of Pos Ar Rahnu at Pos Malaysia Berhad, Pos Ar Rahnu Sdn Bhd
Sabrina LopezSabrina Lopez
Member Experience Supervisor at Arrowhead Credit UnionMember Experience Supervisor at Arrowhead Credit Union
Ryan VargasRyan Vargas
Driver /Warehouse Worker at Plumbing Wholesale OutletDriver /Warehouse Worker at Plumbing Wholesale Outlet