MELVIN WILLIAMS
Altamonte Springs,FL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Security Council
Orlando, FL
08.2019 - Current
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Collaborated with compliance and team leads to correct mistakes, track shipments and handle damage claims.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sales Floor Representative
Office Depot Inc
Tampa, FL
01.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Developed, marketed and sold full range of products and support services.
- Increased sales by offering advice on purchases and promoting additional products.
Manager
Dickeys BBQ Pit
Tampa, FL
01.2018 - 08.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Developed and maintained relationships with customers and suppliers through account development.
- Tracked receipts, employee hours and inventory movements.
Customer Service Representative
Kaska (Start Up Company)
Tampa, FL
03.2017 - 04.2017
- Provided primary customer support to internal and external customers.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Education
High School diploma -
Mainland High School, Daytona State College
AA Degree - Communications
University of Central Florida
Skills
Technical Support
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