Melvin Williams Jr
Douglasville,GA
Summary
Energetic and attentive Lead Supervisor focused on delivering consistent performance by monitoring, training and motivating 50 employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Proactive and meticulous Lead Supervisor with over 20 years of experience. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Supervisor
US Navy
07.2004 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over 10 operations.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Managed team of 50 production associates, overseeing productive production processes and meeting all deadlines.
- Resolved issues quickly to maintain productivity goals.
- Implemented scheduled maintenance, retooling production status sheets and driving over 8 tasks to achieve scheduling effectiveness.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Completed multiple tasks simultaneously to optimize project completion.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Education
High School Diploma -
Amite High School Magnet
Amite, LA05.2004
Skills
- Consumer Protection
- Technical Proficiency
- Shrinkage Prevention
- Administration and Reporting
- Policy Interpretation
- Manage Employee Relations
- Complaint Response
- Timelines and Milestones
- E-Commerce Strategy
- Staff Retention
- Timely Project Completion
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
Certification
- CPM - Certified Professional Manager
- Equal Opportunity Manager Training - 2020-2023
- Sales Manager Certificate
Timeline
Lead Supervisor
US Navy
07.2004 - Current
High School Diploma -
Amite High School Magnet