Chelsea Nicolette
Baltimore,MD
Summary
An administratively-sound professional who thrives in a fast-paced environment where advancement is encouraged, seeking a position with a reputable organization valuing efficiency and staff development, to leverage expertise in customer service and relationship management. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Executive Assistant to the GM and Operations
Marriott
01.2023 - Current
- Organized new office processes and designed systems to maximize administrative success
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Involved with coordinating in Operational Management
- Proven record of extremely significant contributions and making the property more successful
- Consistently receives guest acknowledgment on their customer service, management and service recovery
- Extended trading in GXP
- Elected Brand Ambassador
- Employee of the Month for the month of August
- Managed office by ordering office supplies and maintaining office equipment.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
Client Experience Coordinator
The Davey Tree Expert Company
12.2020 - 12.2020
- Handled most clerical duties including and not limited to the billing, payroll, human resource matters, ordering, filing, answering phones, client experience and scheduling.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to clients
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Maintained open communication by presenting regular updates on project status to customers.
Business Development Executive
ACE UNIFORM
10.2018 - 11.2020
- Meeting and exceeding sales goals while providing excellent customer service to current clients.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Built relationships with customers and community to promote long term business growth.
Project Coordinator
SI Restoration
01.2017 - 06.2018
- Coordination of projects and professionals, also insurance companies throughout major losses for people and companies.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Bid Coordinator
Ruff Roofers
01.2017 - 06.2017
- Collecting and managing all data, documents and licensing in order to qualify for government and commercial bids.
- Understood financial concepts, tools and systems required for completing sales proposals and sales business cases.
- Produced primary sales paperwork incorporating supplier inputs and related sales documentation and assembled in customer-ready state by personalizing and editing documents.
- Evaluated subcontractor bids to obtain best value for projects.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Receptionist/Administrative Assistant
Bohler Engineering
03.2016 - 05.2017
- Handles most and all clerical duties including and not limited to the billing, payroll, human resource matters, ordering, filing, client experience and scheduling.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Receptionist
Belair Road Dog & Cat Hospital
01.2016 - 05.2016
- Office management, scheduling, customer service all while assisting with the pets.
Bartender/ Assistant Bar Manager
Applebee's Grill & Bar
03.2004 - 04.2006
- Providing excellent customer service and catering to the customer's needs
- Building relationships with the customers and establishing a large regular clientele
- Won a TGIFriday's bartending competition two years in a row
- Elected head bartender.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Sales Professional
Koons Tyson Toyota
01.2003 - 12.2004
- Meeting and achieving sales goals
- Among the top sales people on a monthly basis.
Education
Fine Arts
Some College
High school diploma -
Shepherd University
Shepherdstown, WVSkills
- Notary Public
- Customer Care
- Sales Experience
- Project Coordination
- Business Development
- Office Management
- Conflict Management
- Human Resource Experience
- Restoration Industry Experience
- Influencing and negotiating with customers
- High attention to detail
- Development in any professional field
- Collection of and billing for services rendered
- Managed multiple projects simultaneously
- Building and maintaining accounts
- Accurate and efficient typist and proofreader
- Working knowledge of office equipment including fax machine, scanner, etc
- Software:
- Microsoft Office Suite, Cornerstone Practice Management, DataForma, Concur, Sharepoint
- SAP
- CRM
Timeline
Executive Assistant to the GM and Operations
Marriott
01.2023 - Current
Client Experience Coordinator
The Davey Tree Expert Company
12.2020 - 12.2020
Business Development Executive
ACE UNIFORM
10.2018 - 11.2020
Project Coordinator
SI Restoration
01.2017 - 06.2018
Bid Coordinator
Ruff Roofers
01.2017 - 06.2017
Receptionist/Administrative Assistant
Bohler Engineering
03.2016 - 05.2017
Receptionist
Belair Road Dog & Cat Hospital
01.2016 - 05.2016
Bartender/ Assistant Bar Manager
Applebee's Grill & Bar
03.2004 - 04.2006
Sales Professional
Koons Tyson Toyota
01.2003 - 12.2004
Fine Arts
Some College
High school diploma -
Shepherd University
Certification
- CNP - Certified Notary Public
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