Melvin Zelaya
Irving,TX
Summary
A position as a, Customer Service or Remote Work utilizing computer knowledge, organizational abilities, strong people skills, and business experience.
Overview
8
8
years of professional experience
Work History
DRIVER
UBER/UBER EATS
DALLAS , TX
01.2017 - 12.2021
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion for all clients.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
CASHIER/COOK
BREAD ZEPPELIN, INC
DALLAS, TX
06.2015 - 01.2016
- Greet customers as they arrive at the store and provide them with information about products and/or services, Resolve customer complaints in a proactive manner
- Prepared multiple orders of meals simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance of dinning room/kitchen
DATA ENTRY
CONSUMER CREDIT ALLIANCE
SHERMAN , TX
01.2014 - 12.2014
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed projects staff and maintained on-time schedule
- Analyzed problems and anticipated people's needs
- Excellent writing and communication skills
- Demonstrated respect, friendliness and willingness to help wherever needed.
MANAGER
SWEET FROG IRVING
IRVING, TX
01.2013 - 12.2013
- Prioritized work schedules for Staff employees and ordered inventories food, delegated assignments and supervised.
- Handled cash flow and revenues, prepared change fund, and audited deposits on daily
- Investigated and resolved food quality and service complaints
- Prepared items daily for each course on the menu of dining room
- Worked nights and mornings kitchen preparation and cleanliness for the next day's business
- Hired, trained, and supervised kitchen staff
- Maximized performance by monitoring daily activities and mentoring team members.
OFFICE ASSISTANT
HR7 Executive Services, LLC
Dallas, TX
01.2011 - 01.2012
- Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan
- Established new job classifications, descriptions, and pay rates and interacted with customers by phone, email or in-person to provide information.
- Coordinated all onboarding for all new employees paperwork for the first 90 days
- Discussed personnel needs with supervisors to prepare and implement recruitment program
- Attended corporate planning meetings and assisted in writing policies and procedures
- Carried our the established criteria for promotions and raises
- Coordinated and assisted with compensation packages to include bill and pay rates, per diem allocation, bonus programs, and benefits
- Followed up with all former employees and conducted exit interviews employee relations, training, recruiting, and policy development and implementation
- Established and maintained contact with possible new applicants
- Submitted all new hire paperwork and documentations to the corporate and clients.
Education
DIPLOMA -
IRVING HIGH SCHOOL
2011
Skills
- Maintaining Confidentiality
- Microsoft Word, Excel, Outlook, Publisher Processing
- Type speed of 45 WPM
- Collecting Information
- Data Transcription
- Efficient Data Entry
- Payroll Processing
- Record Sorting and Filing
- Client Correspondence
Languages
English
Spanish
Timeline
DRIVER
UBER/UBER EATS
01.2017 - 12.2021
CASHIER/COOK
BREAD ZEPPELIN, INC
06.2015 - 01.2016
DATA ENTRY
CONSUMER CREDIT ALLIANCE
01.2014 - 12.2014
MANAGER
SWEET FROG IRVING
01.2013 - 12.2013
OFFICE ASSISTANT
HR7 Executive Services, LLC
01.2011 - 01.2012
DIPLOMA -
IRVING HIGH SCHOOL
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