Melvina Brown

Assisted drivers in the functionality of Waymo vehicles

Analyzed and troubleshooted software systems

Enhanced process efficiency by streamlining work orders for vehicles

Escalated Physical Security Events for Waymo Drivers

Championed continuous improvement, driving process innovation, and adopting best practices across the organization.

• Connected potential students with college enrollment counselors through high volume phone calls
• Data entry for enrollment counselors and educational partners.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Hosted events for ASU college students during Fall and Spring Semester
• Hosted Small Group Nights for students
• Organized and co-lead racial reconciliation training sessions and small groups with community leaders
• Mentored and partnered with
• Participated in team meetings and contributed valuable input for process improvements.
• Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.

• Organized and stowed packages from warehouse onto vehicles
• Checked packages for quality and correct labeling
• Assisted delivery drivers in organizing FedEx trucks.

• Recruited students from 20-25 colleges all across the United States
• Trained college teams to serve on mission field with Let's Start Talking
• Mentored students through fundraising highs and lows
• Answered phone calls and responded to emails for students and parents.

• Collected products throughout the warehouse 10hrs a day
• Packaged products in shipping boxes checking for quality.

Monitored animal behavior closely, identifying potential issues and reporting them to management

Enhanced animal socialization skills through daily interaction and playtime activities.

Trained new staff on kennel maintenance, animal care and feeding protocols.

Fed, walked, bathed animals and medicated animals upon request

Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.