Personable professional with proven track record of success managing and leading social services programs. Strong collaborator and committed to client advocacy with proven history of implementing resources to meet individual objectives.
Overview
14
14
years of professional experience
Work History
Case Manager/ Job Developer
EntreNous Youth Empowerment Services
09.2023 - Current
Provide resources, job coaching, and transitional services to participants 16+.
Develop, track, and implement comprehensive case management plans to address client needs and goals.
Regularly evaluations interests, strengths, barriers, physical and mental health factors.
Monitor clients' progress and track client services to provide crisis interventions.
Utilized grant writing skills to secure additional program funding.
Facilitate individual and group sessions to promote positive behavior change for clients.
Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Provide basic financial coaching to participants in the program.
Residential Supervisor
Job Corps of Greater Los Angeles
05.2014 - 09.2023
Supervise about 20 Residential Advisors and other staff in a residential environment.
Coordinated all staffing schedules and made sure that each shift had adequate coverage.
Facilitate weekly independent living skills trainings.
Assisted in recruitment and selection of student leaders.
Conducted monthly meetings with staff review goals, address issues and provide support.
Prepared reports, presentations, and correspondence as required.
Case Management
Collaborated with residential team to maximize effective and efficient operations.
Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
Administrative Intern I
Housing Authority of the City of Los Angeles
06.2012 - 07.2015
Administrative experience
Paid Summer Internship
Managed assigned computer labs in various housing developments
Assisted permanent staff with Summer Youth Employment Program
Assisted with onboarding of new youth employees.
Supervised summer youth employees during their completion of hours.
Visited worksites to collect timesheets, complete evaluations, and drop-off paychecks for youth.
Entered data into system and accurately updated customer accounts.
Answered incoming phone calls pleasantly directed calls to appropriate personnel.
Lead Tutor
Youth Policy Institute
01.2014 - 06.2014
Assisted students with daily with homework
Enforce rules and regulations in classrooms & recreational facilities to maintain discipline and ensure safety
Created educational lesson plans for Elementary and Middle School students
Taught creative and interactive enrichments
Stayed until last child was picked up by Parent/ Guardian daily.
Youth Instructor
Bay Area After School All-Stars
10.2010 - 06.2011
Instructed middle school youth from the program’s curriculum
Assisted students with homework daily
Created ideas and taught enrichments to Middle school students
Answering phones and speaking to parents
Setting up for snack.
Education
Bachelors of Science - Health Science
San Jose State University
San Jose, CA
12.2013
Skills
CPR/ First Aide Certified
CBI certified
Excellent Customer Service
Career Counseling
Scheduling proficiency
Crisis Intervention
Conflict Mediation
Group activities coordination
Team Management
Proficient in Microsoft Office
Workshop facilitation experience
50 WPM
References
Available upon request
Timeline
Case Manager/ Job Developer
EntreNous Youth Empowerment Services
09.2023 - Current
Residential Supervisor
Job Corps of Greater Los Angeles
05.2014 - 09.2023
Lead Tutor
Youth Policy Institute
01.2014 - 06.2014
Administrative Intern I
Housing Authority of the City of Los Angeles
06.2012 - 07.2015
Youth Instructor
Bay Area After School All-Stars
10.2010 - 06.2011
Bachelors of Science - Health Science
San Jose State University
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