Melvina Douglas
Chicago,IL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant II
City of Chicago
12.2022 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Payment Services Representative
City of Chicago
12.2018 - 12.2022
- Served as a subject matter expert on various payment methods and platforms, providing guidance to colleagues when needed.
- Supported business development efforts by representing the company at industry events and networking with potential clients.
- Managed daily reconciliation activities to confirm accuracy in accounting systems and identify discrepancies for resolution.
- Provided exceptional support during high-volume periods, effectively managing multiple tasks while prioritizing deadlines.
Customer Account Specialist
ComEd
06.2017 - 12.2017
- Used MGMS and EAM to keep accurate records pertaining to inventory and account notes.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Acquisition Specialist
Stericycle
10.2016 - 06.2017
- Achieved successful outcomes in negotiations with vendors by employing strong analytical skills and persuasive communication techniques.
- Implemented effective risk management strategies to mitigate potential challenges throughout the acquisition lifecycle.
- Developed comprehensive acquisition plans to support organizational growth and strategic objectives.
- Contributed significantly towards company-wide cost savings initiatives by optimizing supplier selection processes.
Education
Associate of Arts - Business
Richard J Daley
7500 S Pulaski Rd Chicago Il 6065205-2015
Skills
- Client Relations
- Data Input Management
- Proficient in Computer Applications
- Administrative Support
Accomplishments
- Accomplished corporate target for four consecutive months and was promoted to Acquisitions Team (Stericycle)
Timeline
Administrative Assistant II
City of Chicago
12.2022 - 11.2024
Payment Services Representative
City of Chicago
12.2018 - 12.2022
Customer Account Specialist
ComEd
06.2017 - 12.2017
Acquisition Specialist
Stericycle
10.2016 - 06.2017
Associate of Arts - Business
Richard J Daley
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