Seasoned School Safety Agent with a robust background in public safety and customer service, notably with the NY Police Department. Excelled in enhancing school security through advanced threat assessment and de-escalation techniques, alongside fostering strong community relations. Demonstrates exceptional interpersonal skills and a commitment to safety, underpinned by comprehensive training in public safety protocols and incident reporting. Also, knowledgeable with supporting classroom activities and assisting teachers. Proven ability to manage student behavior and contribute to positive learning environment. Demonstrated skill in communication and organization.
Work History
School Safety Agent
NY Police Department
Operated scanning equipment and metal detectors to identify and confiscate weapons.
Verified school ID and communicated with visitors to authorize entry to building.
Reduced instances of bullying through proactive intervention strategies, working collaboratively with counseling staff to address underlying issues affecting student interactions.
Enhanced school safety by conducting thorough security checks and monitoring student activities.
Offered medical assistance when needed.
Participated actively in school-wide safety committees, contributing insights and expertise from a security perspective.
Monitored safety of school grounds and surrounding public areas, taking note of violations.
Implemented access control systems to monitor visitor entry and exit points effectively, reducing unauthorized access incidents.
Assisted in the development of student educational materials related to personal safety and awareness, fostering a culture of vigilance among all members of the school community.
Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
Trained new School Safety Agents, sharing best practices and expertise in maintaining secure learning environments.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Wrote detailed reports of all security breaches and investigations.
Supported special events planning by ensuring proper crowd control measures were in place during large gatherings or assemblies.
Participated in ongoing professional development opportunities related to school safety matters, staying informed about industry trends and best practices relevant to the role''s responsibilities.
Managed resources efficiently by allocating personnel strategically for optimal coverage across campus areas during peak hours or special events.
Customer Service Representative
JPMorgan Chase
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
USFHP Saint Vincent's Catholic Medical Center
Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed timely and effective replacement of damaged or missing products.
Maintained up-to-date knowledge of product and service changes.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate - Medical Office Assistant Program
Queens College
Queens, NY
NYPD School Safety Agent
NYPD Police Academy
New York, NY
10.2013
Skills
Physical Fitness
Public safety protocols
Public Safety
Incident Reporting
Access Control
De-Escalation Techniques
Threat Assessment
Policy Enforcement
Crime Prevention
ID Verification
Metal detector operation
Scanning equipment knowledge
Patrol procedures
Campus safety
Basic medical knowledge
Identification verification
Conflict resolution skills
Law enforcement procedures
Student Engagement
Mental Health Support
Community relations practices
First-aid and CPR
Strong interpersonal skills
Teamwork and Collaboration
Team Player
Customer Service
Problem-Solving
Honest and Dependable
Time Management
Reliable and Responsible
Multitasking
Punctuality
Adaptable and Flexible
Reliability
Excellent Communication
Computer Skills
Active Listening
Effective Communication
Adaptability and Flexibility
Attentive and Observant
CCTV Monitoring
Relationship Building
Data Entry
Visitor screening
Keen observer
First Aid Certified
Interpersonal Skills
Crowd Control
Employee and Visitor Screening
Security Protocols
Timeline
School Safety Agent
NY Police Department
Customer Service Representative
JPMorgan Chase
Customer Service Representative
USFHP Saint Vincent's Catholic Medical Center
Certificate - Medical Office Assistant Program
Queens College
NYPD School Safety Agent
NYPD Police Academy
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