Summary
Work History
Education
Skills
Timeline
Generic

Melvina Gilkes

Cambria Heights,NY

Summary

Seasoned School Safety Agent with a robust background in public safety and customer service, notably with the NY Police Department. Excelled in enhancing school security through advanced threat assessment and de-escalation techniques, alongside fostering strong community relations. Demonstrates exceptional interpersonal skills and a commitment to safety, underpinned by comprehensive training in public safety protocols and incident reporting. Also, knowledgeable with supporting classroom activities and assisting teachers. Proven ability to manage student behavior and contribute to positive learning environment. Demonstrated skill in communication and organization.

Work History

School Safety Agent

NY Police Department
  • Operated scanning equipment and metal detectors to identify and confiscate weapons.
  • Verified school ID and communicated with visitors to authorize entry to building.
  • Reduced instances of bullying through proactive intervention strategies, working collaboratively with counseling staff to address underlying issues affecting student interactions.
  • Enhanced school safety by conducting thorough security checks and monitoring student activities.
  • Offered medical assistance when needed.
  • Participated actively in school-wide safety committees, contributing insights and expertise from a security perspective.
  • Monitored safety of school grounds and surrounding public areas, taking note of violations.
  • Implemented access control systems to monitor visitor entry and exit points effectively, reducing unauthorized access incidents.
  • Assisted in the development of student educational materials related to personal safety and awareness, fostering a culture of vigilance among all members of the school community.
  • Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
  • Trained new School Safety Agents, sharing best practices and expertise in maintaining secure learning environments.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Supported special events planning by ensuring proper crowd control measures were in place during large gatherings or assemblies.
  • Participated in ongoing professional development opportunities related to school safety matters, staying informed about industry trends and best practices relevant to the role''s responsibilities.
  • Managed resources efficiently by allocating personnel strategically for optimal coverage across campus areas during peak hours or special events.

Customer Service Representative

JPMorgan Chase
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Representative

USFHP Saint Vincent's Catholic Medical Center
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Certificate - Medical Office Assistant Program

Queens College
Queens, NY

NYPD School Safety Agent

NYPD Police Academy
New York, NY
10.2013

Skills

  • Physical Fitness
  • Public safety protocols
  • Public Safety
  • Incident Reporting
  • Access Control
  • De-Escalation Techniques
  • Threat Assessment
  • Policy Enforcement
  • Crime Prevention
  • ID Verification
  • Metal detector operation
  • Scanning equipment knowledge
  • Patrol procedures
  • Campus safety
  • Basic medical knowledge
  • Identification verification
  • Conflict resolution skills
  • Law enforcement procedures
  • Student Engagement
  • Mental Health Support
  • Community relations practices
  • First-aid and CPR
  • Strong interpersonal skills
  • Teamwork and Collaboration
  • Team Player
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Multitasking
  • Punctuality
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Computer Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Attentive and Observant
  • CCTV Monitoring
  • Relationship Building
  • Data Entry
  • Visitor screening
  • Keen observer
  • First Aid Certified
  • Interpersonal Skills
  • Crowd Control
  • Employee and Visitor Screening
  • Security Protocols

Timeline

School Safety Agent

NY Police Department

Customer Service Representative

JPMorgan Chase

Customer Service Representative

USFHP Saint Vincent's Catholic Medical Center

Certificate - Medical Office Assistant Program

Queens College

NYPD School Safety Agent

NYPD Police Academy
Melvina Gilkes