Melvine Lajara
Washington,DC
Summary
Dynamic and attentive professional with a proven track record at The Cheesecake Factory, excelling in customer service and working with a team. Leveraged exceptional communication and interpersonal skills to enhance guest experiences, demonstrating a high attention to detail and the ability to resolve conflicts effectively. Achieved consistent commendation for delivering superior service and support.
Overview
3
3
years of professional experience
Work History
Server/Bartender
The Cheesecake Factory
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisting 10 to 20 guest at one time.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and prepared cash drawers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Concierge
CleanOffice Inc.
02.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed to input and deliver 20 to 50 packages a day during busy seasons.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked overnight shifts as well as shifts throughout the day.
Food Runner
Bistro Aracosia
03.2022 - 02.2023
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
- Running at least 50 dishes to guests throughout the night.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
High School Diploma -
Woodrow Wilson High School
Washington, DC06-2021
No Degree -
Albert Einstein High School
Kensington, MD12.2019
Skills
- Exceptional communication
- Interpersonal communications
- Guest accommodations
- Guest/customer service
- Assertive and patient
- Great physical stamina
- High attention to detail
- Point of sale (POS) system operations
- Liquor, wine, and food service
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Server/Bartender
The Cheesecake Factory
03.2023 - Current
Concierge
CleanOffice Inc.
02.2023 - Current
Food Runner
Bistro Aracosia
03.2022 - 02.2023
High School Diploma -
Woodrow Wilson High School
No Degree -
Albert Einstein High School
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