Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Melvine Lajara

Melvine Lajara

Washington,DC

Summary

Dynamic and attentive professional with a proven track record at The Cheesecake Factory, excelling in customer service and working with a team. Leveraged exceptional communication and interpersonal skills to enhance guest experiences, demonstrating a high attention to detail and the ability to resolve conflicts effectively. Achieved consistent commendation for delivering superior service and support.

Overview

3
3
years of professional experience

Work History

Server/Bartender

The Cheesecake Factory
03.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisting 10 to 20 guest at one time.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and prepared cash drawers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Concierge

CleanOffice Inc.
02.2023 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed to input and deliver 20 to 50 packages a day during busy seasons.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Worked overnight shifts as well as shifts throughout the day.

Food Runner

Bistro Aracosia
03.2022 - 02.2023
  • Greeted customers and provided outstanding customer service.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Running at least 50 dishes to guests throughout the night.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

Woodrow Wilson High School
Washington, DC
06-2021

No Degree -

Albert Einstein High School
Kensington, MD
12.2019

Skills

  • Exceptional communication
  • Interpersonal communications
  • Guest accommodations
  • Guest/customer service
  • Assertive and patient
  • Great physical stamina
  • High attention to detail
  • Point of sale (POS) system operations
  • Liquor, wine, and food service

Languages

English
Native or Bilingual
Tagalog
Limited Working

Timeline

Server/Bartender

The Cheesecake Factory
03.2023 - Current

Concierge

CleanOffice Inc.
02.2023 - Current

Food Runner

Bistro Aracosia
03.2022 - 02.2023

High School Diploma -

Woodrow Wilson High School

No Degree -

Albert Einstein High School
Melvine Lajara