Dynamic professional with a proven track record at the City of Houston Public Works, excelling in problem-solving and customer service. Adept at fostering teamwork and collaboration, I implemented efficient processes that enhanced productivity and client satisfaction. Recognized for my attention to detail and ability to adapt quickly, I drive results in fast-paced environments.
Overview
40
40
years of professional experience
Work History
MM3
City of Houston Public Works
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Demonstrated ability to work effectively alone and with teams.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Owner
MeL's Landscaping of Houston and Harris County
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
PRESIDENT
HOPE UNION
Asset Manager Manager
Mid Continent
01.2018 - Current
Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
Maintained contract database of existing and new client contract files and details.
Evaluated appraisals, broker opinions and current market data to derive internal valuations and implement property strategies from pre-foreclosure through sale of asset.
Contacted, hired and trained Number real estate brokers to market over Number properties in Location.
Traveled to markets and met with key tenants to enhance knowledge of Location real estate market.
Streamlined asset acquisition processes, significantly reducing time to close deals.
Spearheaded sustainability initiatives, incorporating eco-friendly practices into asset management.
Owner / Partner
Hughes Enterprise Plus L C
06.1980 - Current
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.