Melvinika Cook
Montgomery
Summary
Dedicated and reliable Front Desk Agent with 3 years of experience in customer service, reservations, and hotel operations. Eager to transition into a Front Desk Supervisor role by leveraging strong leadership potential, problem-solving abilities, and a commitment to providing excellent guest service. Ready to take on new responsibilities and contribute to improving team performance and guest satisfaction at Elevation Convening Center and Hotel.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
01.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
Front Desk Agent
Renaissance Montgomery Hotel & Spa at the Convention Center
10.2021 - 01.2025
- Greeted guests with a welcoming attitude, checking them in and out of the hotel efficiently.
- Responded to guest inquiries, provided local recommendations, and ensured that guest requests were handled.
- Processed reservations and cancellations, ensuring all systems were updated with accurate information.
- Assisted in addressing customer complaints and worked to resolve issues in a timely manner.
- Demonstrated leadership in taking on additional responsibilities, such as opening/closing the front desk or training new hires.
- Ensured smooth communication between departments, including housekeeping and maintenance.
Education
Bachelor of Arts - Secondary Education
Auburn University At Montgomery
Montgomery, AL 12-2027
Certificate - Real Estate
Martin And Fellow Real Estate School
Montgomery, AL04-2023
Skills
- Leadership & Team Collaboration
- Excellent Customer Service & Communication
- Conflict Resolution & Problem Solving
- Staff Training & Mentoring
- Reservation Systems (eg, Fosse, PMS)
- Time Management & Multitasking
- Hotel Operations & Procedures
- Cash Handling & Billing Procedures
- Professional Demeanor & Adaptability
- Ability to Work Under Pressure
Timeline
Front Desk Agent
Springhill Suites By Marriott
01.2025 - Current
Front Desk Agent
Renaissance Montgomery Hotel & Spa at the Convention Center
10.2021 - 01.2025
Bachelor of Arts - Secondary Education
Auburn University At Montgomery
Certificate - Real Estate
Martin And Fellow Real Estate School
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