Melvinishia McClendon
Front Desk Coordinator
Oakland,Ca
Summary
Dynamic professional with a proven track record at Tesla, excelling in office management and fostering inclusive environments. Skilled in document management and verbal communication, adept at creating efficient, welcoming spaces. Achieved significant improvements in client satisfaction through meticulous organization and effective multitasking.
Overview
8
8
years of professional experience
Work History
Receptionist Clerk
Tesla
01.2021 - 10.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
BOSS
10.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Servpro
02.2020 - 04.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
GED -
Adult Ed
Stockton, CA05-2001
Skills
- Maintaining cleanliness
- Appointment scheduling
- Document preparation
- Typing speed
- Organization skills
- Office management
- Data inputting
- Verbal and written communication
- Office administration
- Document management
- Multitasking and prioritization
- Positive and professional
- Problem-solving
- Reliable and punctual
- Adaptability and flexibility
Timeline
Receptionist
BOSS
10.2023 - 02.2024
Receptionist Clerk
Tesla
01.2021 - 10.2024
Administrative Assistant
Servpro
02.2020 - 04.2022
GED -
Adult Ed
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