Melvin Mendoza
Parkersburg,WV
Summary
Developed customer relationship management and strategic sales planning skills in fast-paced sales environment. Looking for new opportunities, leveraging expertise in client engagement and problem-solving. Committed to achieving impactful sales and retention results as well as contributing to team success.
Overview
6
6
years of professional experience
Work History
Key Account Sales Manager
MSC Industrial Supply
09.2024 - Current
- Monitored competitor activities closely, adapting strategies as needed to maintain a competitive edge in the marketplace.
- Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
- Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis.
- Leveraged CRM software to track client interactions, forecast sales projections, and manage daily tasks efficiently.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
VP of Sales and Business Development
FalconSnap.com (a Paradynamix Co)
12.2023 - 08.2024
- Oversaw the successful launch of new products and services, ensuring proper market positioning and supporting promotional efforts to drive adoption rates among targeted end-users across various sectors potentially available therein.
- Negotiated high-value contracts with key clients, securing long-term business relationships and profitable deals.
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
- Continuously evaluated team performance against established benchmarks/goals so as to identify areas needing improvement whilst taking corrective measures accordingly aimed at maintaining an overall high standard of excellence.
National Sales Director (Automotive)
TheCRM Corporation
12.2022 - 12.2023
- Increased sales revenue by developing and implementing strategic sales plans tailored to automotive dealerships.
- Expanded the company''s market presence by identifying and securing new business opportunities.
- Cultivated a positive team culture that fostered collaboration, motivation, and high levels of employee satisfaction.
- Contributed valuable insights during product development phases to ensure alignment with customer needs and expectations.
- Analyzed industry trends and competitor activities to adjust strategies for continued competitiveness in the marketplace.
Customer Success Manager
AutoiPacket
03.2020 - 12.2022
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
VP of Sales and Business Development
Paradynamix
12.2018 - 03.2020
- Cultivated lasting relationships with vendors and suppliers, ensuring optimal pricing structures for products and services sold.
- Continuously evaluated team performance against established benchmarks/goals so as to identify areas needing improvement whilst taking corrective measures accordingly aimed at maintaining an overall high standard of excellence throughout all aspects relat
- Championed data-driven decision-making within the organization, leveraging insights from CRM systems for better resource allocation.
- Implemented sales forecasting methodologies, providing accurate revenue projections for informed decision-making by upper management.
Education
Bachelor of Science - Business Administration
Kentucky Christian University
Grayson, KY05-1990
Skills
- Relationship management
- CRM proficiency
- Data interpretation
- Performance tracking
- Territory management
- Sales pipeline management
- Key account management
- Consultative selling
- Sales quota achievement
- Client onboarding
Timeline
Key Account Sales Manager
MSC Industrial Supply
09.2024 - Current
VP of Sales and Business Development
FalconSnap.com (a Paradynamix Co)
12.2023 - 08.2024
National Sales Director (Automotive)
TheCRM Corporation
12.2022 - 12.2023
Customer Success Manager
AutoiPacket
03.2020 - 12.2022
VP of Sales and Business Development
Paradynamix
12.2018 - 03.2020
Bachelor of Science - Business Administration
Kentucky Christian University
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