MELVIN M RANSOM III

Work History

Hilton Garden Inn Hotel

06.2023 - Current

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Answered multi-line phone system and enthusiastically greeted callers.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Answered customer telephone calls promptly and appropriately handled needs.
Oversaw fast-paced front desk operations and guests' needs at busy facility.

Sam's Club

06.2023 - 12.2024

Performed inventory control, such as counting, and stocking merchandise.
Consistently lifted materials weighing as much as [Number] pounds.
Maintained effective team member communication.
Blocked and faced products on displays and shelves in accordance with company policy.
Greeted customers and directed to requested products.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Removed debris and packaging from boxes and separated for recycling or disposal.
Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Helped customers locate desired items and transfer oversized items to vehicles.
Unloaded, sorted and stocked merchandise according to store layout and product placement.

Popeye's Restaurants

02.2019 - 11.2023

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Streamlined communication between team members, which helped in resolving issues more quickly.

TRAVEL CENTER OF AMERICA

02.2019 - 11.2023

Managed inventory levels with accurate record-keeping and timely ordering, reducing waste and optimizing stock levels.
Oversaw cash handling procedures at the end of each shift, guaranteeing accuracy in financial reporting and proper security measures were taken.
Supported management in achieving budgetary goals by closely monitoring expenses, identifying areas of waste, and implementing cost-saving measures when necessary.
Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
Maintained a safe and clean working environment, adhering to company policies and safety protocols.
Handled customer complaints professionally and efficiently, working towards satisfactory resolutions that maintained positive relationships with patrons.
Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
Continuously sought opportunities for personal growth and development within the role, attending relevant training sessions or workshops to enhance leadership skills and industry knowledge.
Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.

McDonald's

10.2011 - 07.2015

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.