MELVINNEY LEWIS
Fort Worth
Summary
Experienced data professional prepared for this role with a strong focus on detail and accuracy. Skilled in data entry, database management, and quality control, ensuring reliable and timely results. Collaborative team player adaptable to changing needs, known for problem-solving and effective communication.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Capgemini
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
CUSTOMER SERVICE REP LYNX
Lynx
09.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Registration/Data Entry
The Hope Center
04.2015 - 11.2016
- Prepare, compile and sort documents for data entry, check source documents for accuracy
- Verify data and correct data where necessary, comply with data integrity and security policies
- Obtain further information for incomplete documents
- Combine and rearrange data from source documents where required
- Enter data from source documents into prescribed computer database, files and forms
- Transcribe information into required electronic format
- Scan documents into document management systems or databases
- Check completed work for accuracy, store completed documents in designated locations
- Maintain logbooks or records of activities and tasks
- Respond to requests for information and access relevant files
- Maintain own office equipment and stationery supplies
- Reduced errors in data entry by implementing a thorough double-checking system.
General Office Clerk
The Grandberry Intervention Foundation
06.2013 - 10.2015
- Answered phone, direct calls and take messages, Interacted with incoming customers
- Filed required documents in customer’s file folder
- Updated data on computers, data enter customer’s information
- Operate office machines such as printer, fax, copier and personal computers.
- Stock supplies in appropriate area, route incoming mail and prepare outgoing mail
- Maintained confidentiality while handling sensitive information across various departments within the organization.
Child Care Provider
Mrs. Jennifer Jackson
05.2010 - 11.2012
- Dressed children and changed diapers, Sanitize all toys and play equipment
- Organize and interact with children recreational and reading activities
- Prepared food and served meals and refreshment to children
- Community with parents regarding childrens' daily activities, behavior and other issues
- Cleaned toys and play equipment, performed general cleaning duties to ensure a safe environment
- Monitor and document children activities and intake of foods and liquids
- Assist children with personal habits i.e. toilet habits, eating and resting when needed
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2027
High School Diploma -
Southwest High School
Fort Worth, Texas06-2011
Skills
- Deadline oriented
- Typing speed
- Data validation
- Spreadsheet creation
- Data processing
- Records management
- Data verification
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Capgemini
11.2021 - Current
CUSTOMER SERVICE REP LYNX
Lynx
09.2016 - 03.2018
Registration/Data Entry
The Hope Center
04.2015 - 11.2016
General Office Clerk
The Grandberry Intervention Foundation
06.2013 - 10.2015
Child Care Provider
Mrs. Jennifer Jackson
05.2010 - 11.2012
Associate of Arts - Business Administration
University of Phoenix
High School Diploma -
Southwest High School
Similar Profiles
Karan TalwarKaran Talwar
Associate Consultant | Cloud Infrastructure Services at CapgeminiAssociate Consultant | Cloud Infrastructure Services at Capgemini
Mithilesh KUMARMithilesh KUMAR
QA Leads – GE at CapgeminiQA Leads – GE at Capgemini
Mani KalivarapuMani Kalivarapu
Oracle EDI Consultant (Implementation and Support) at CapgeminiOracle EDI Consultant (Implementation and Support) at Capgemini
Tamaghna BanerjeeTamaghna Banerjee
Senior Data Engineer at CAPGEMINISenior Data Engineer at CAPGEMINI
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness