Melvinnisa Nealy
Customer Service Representative
Albany,GA
Summary
Hardworking Customer Service Representative bringing 31/2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Skybridge Americas
Minneapolis, MN
06.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 100 calls in queue per minute.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
Customer Service Representative
Teleperformance
Albany,Ga
10.2013 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Warehouse Associate
Coats & Clark
Albany , GA
05.2011 - 11.2013
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
High School Diploma -
Westover High School
Albany, GANo Degree - Business Administration And Management
Albany Technical College
Albany, GA 01.2020 - 01.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Report preparation
International sales support
Complaint resolution
Order fulfillment
Technical Support
Staff education and training
Creative problem solving
Money handling abilities
Warehousing functions
Good listening skills
Professional telephone demeanor
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Skybridge Americas
06.2020 - 02.2021
No Degree - Business Administration And Management
Albany Technical College
01.2020 - 01.2022
Customer Service Representative
Teleperformance
10.2013 - 06.2016
Warehouse Associate
Coats & Clark
05.2011 - 11.2013
High School Diploma -
Westover High School