Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
AssistantManager

Melvinnisa Nealy

Customer Service Representative
Albany,GA

Summary

Hardworking Customer Service Representative bringing 31/2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

2
2
years of post-secondary education
6
6
years of professional experience

Work History

Customer Service Representative

Skybridge Americas
Minneapolis, MN
06.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.

Customer Service Representative

Teleperformance
Albany,Ga
10.2013 - 06.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Warehouse Associate

Coats & Clark
Albany , GA
05.2011 - 11.2013
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Education

High School Diploma -

Westover High School
Albany, GA

No Degree - Business Administration And Management

Albany Technical College
Albany, GA
01.2020 - 01.2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Report preparation

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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Skybridge Americas
06.2020 - 02.2021

No Degree - Business Administration And Management

Albany Technical College
01.2020 - 01.2022

Customer Service Representative

Teleperformance
10.2013 - 06.2016

Warehouse Associate

Coats & Clark
05.2011 - 11.2013

High School Diploma -

Westover High School

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Melvinnisa NealyCustomer Service Representative