Enthusiastic and resourceful graduate with a strong academic and professional background in Business Administration, complemented by fluency in Spanish. Thrives in fast-paced financial environments, consistently maintaining high levels of accuracy and efficiency while meeting deadlines and achieving goals. Demonstrates a proven ability to establish priorities and tackle challenges head-on. Highly motivated individual with extensive customer service and sales experience. Adaptable and quick to learn new tasks, known for being detail-oriented and an analytical thinker. Possesses excellent organizational skills and is proficient in Microsoft Office applications such as Excel, Word, and PowerPoint.
Hi, I’m
MELVIZ MURPHY
North Augusta,SC
Summary
Overview
9
years of professional experience
Work History
Ortho Sport and Spine Physicians
MRI Coordinator/Administrative Assistant/Manager
09.2018 - Current
Job overview
- Managed personnel in the MRI Call Center and coordinated check-in procedures.
- Oversaw MRI orders, referrals, authorizations with Health Insurance.
- Produced periodic summaries detailing provider and location performance.
- Monitored patient orders, approvals, and denials.
- Maintained and supervised various Excel spreadsheets each day.
- Crafted written materials for effective internal and external communication.
- Collaborated with Imaging Director to enhance workflow efficiency.
- Processed data, generated analysis files, and constructed monitoring tools.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Partnered with key managers to formulate plans aligning with company-wide objectives.
- Streamlined hiring process by handling interview scheduling and onboarding tasks.
Pamlico Community Health Center
Bilingual Medical Receptionist
06.2016 - 08.2018
Job overview
- Enhanced patient relationships by demonstrating strong empathy and service orientation.
- Managed phone communications and greeted patients.
- Coordinated schedules and finalized appointments.
- Inputted data about patients into the system.
- Organized and maintained filing systems efficiently.
- Managed the receipt, distribution, and faxing of medical records.
- Maintained accuracy in data entry and documentation.
- Resolved billing inquiries and processed payments.
- Handled conflict resolution and payment agreements.
- Mediated discussions to ensure mutual understanding among patients, healthcare providers, and families.
Education
Methodist UniversityFayetteville, NC
Bachelor of Science from Business Administration
05.2013
University Overview
Skills
- Customer Service
- Team Collaborator
- Leadership
- Observational
- Analytical
- Spanish Fluency
- Communication
- Sales
- Account Management
- EclinicalWorks
Languages
Spanish
Native or Bilingual
Timeline
MRI Coordinator/Administrative Assistant/Manager
Ortho Sport and Spine Physicians
09.2018 - Current
Bilingual Medical Receptionist
Pamlico Community Health Center
06.2016 - 08.2018
Methodist University
Bachelor of Science from Business Administration
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