Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melyna Lopez

Fontana,CA

Summary

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Trustworthy and dedicated customer service with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

3
3
years of professional experience

Work History

Cashier

Pilot Travel Centers
07.2022 - 12.2023
  • Maintained restrooms/showers cleaned for customers and truck drivers
  • Cleaned coffee area every hour 1/2.
  • Restocked all snacks, blankets, towels, drinks, etc. all over the store.
  • Wiped down all the doors at the store.
  • Cleaned washing machines and dryers for customers to use.
  • Welcomed customers and helped determine their needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Set up new sales displays each week with fresh merchandise.

Cashier

Janie And Jack
12.2021 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Assistant Manager

Q Outlet
08.2020 - 12.2021
  • supervised day-to-day operations to meet performance, quality and service expectations.
  • maintained a clean, safe, and organized store environment to enhance the customer experience.
  • developed strong working relationships with staff, fostering a positive work environment.
  • monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Eric Birch High School
Fontana, CA
03.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Refunds and exchanges
  • Problem-solving
  • Honest and dependable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Pilot Travel Centers
07.2022 - 12.2023

Cashier

Janie And Jack
12.2021 - 09.2023

Assistant Manager

Q Outlet
08.2020 - 12.2021

Eric Birch High School

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Melyna Lopez