Melynda Barber
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hub Associate
AutoZone
Orange Park, FL
09.2007 - Current
- Mentored and coached other team members to meet daily sales goals.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Advised regarding delays and special circumstances.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Assistant Store Manager
Auto Plus Auto Parts
Orange Park, FL
01.2021 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
GED -
Paxton High School Jacksonville Florida
Jacksonville Florida04.1992
Skills
- Practice management
- Triaging
- EMR charting
- Patient evaluation
- Customer service orientation
- Cash Handling
- Computer competencies
- Performance improvement
- Product and service sales
- Stocking and replenishing
- Sales expertise
- Supporting sales staff
- Multi-line phone proficiency
- HubSpot
- Data Entry
- Good Telephone Etiquette
- Flexible and Adaptable
- Training and Development
- Organization and Time Management
- Excellent Communication
- Clerical Support
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Completed manager training program.
- Supervised team of 6 staff members.
Certification
- Certified auto parts , auto zone - 2007-2022
- Certified auto parts,fork lift operator, nimnicht chevrolet - 2000-2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Store Manager
Auto Plus Auto Parts
01.2021 - 09.2021
Hub Associate
AutoZone
09.2007 - Current
GED -
Paxton High School Jacksonville Florida
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