Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melynda Bentley

Kyle,TX

Summary

Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.

Overview

9
9
years of professional experience

Work History

Sr E-Procurement Specialist

ISS Guckenheimer
Austin, TX
07.2021 - Current
  • Managed external client and business partner relationships.
  • Produced thorough, accurate and timely reports of project activities.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Coordinated the integration of multiple projects within the program, ensuring cohesive progress and efficient resource allocation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
  • Assessed accurate and relevant information for fact-based decision making.
  • Implemented best practices in order to maximize efficiency of operations.

Multi Unit Food Service Manager

ISS Guckenheimer
Austin, TX
08.2021 - 07.2022
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Marketing and Communications Associate

ISS Guckenheimer
Austin, TX
04.2018 - 08.2021
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers
  • Assisted with administrative details pertaining to private and public events, including photocopying, data entry and communication distributions
  • Research vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and collaborated between our team and client
  • Performed walked throughs during service to monitor guest satisfaction and advise FoH staff of specific guest needs
  • Maintain calm demeanor during high-volume periods and special events
  • Listened to customer desires and needs to recommend optimal products.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and client.

Front End Associate

Total Wine & More
Bellevue, WA And Austin, TX
09.2017 - 01.2021
  • Operated the cash register, collected payments and provided accurate change
  • Learned roles of other departments to provide coverage and keep the store operational
  • Properly verify customer identification for alcohol and tobacco purchases
  • Monitored aisles and floor areas for neatness and organization
  • Ensured accuracy and completeness of all orders

Barista Specialist

Bon Appetit At Google
Kirkland, WA
02.2016 - 03.2018
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve to all customers, including personalized drinks.
  • Prepared and served hot and cold beverages including full smoothie and juice bar, espresso, blended coffees and teas.
  • Managed morning rush of over 800 customers with efficiency and outstanding customer focus.
  • Trained the entire staff of 8 baristas in a new tea program, involving offerings and procedures I carefully crafted.

Education

School Diploma -

Auburn Mountainview High School
Auburn, WA
06.2014

Skills

  • Documentation and Reporting
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Administration and Reporting
  • Calm Under Pressure
  • Planning & Organizing
  • Relationship Building
  • Reliable & Trustworthy
  • Flexible Schedule
  • Friendly, Positive Attitude
  • Computer Skills
  • Effective communication
  • Quality control

Accomplishments

Mugs for Mott

  • Mugs for the Mott was an initiative I started to reduce the amount of single use cups throughout campus. We ultimately had over 600 mugs donated and kept on rotation in our food space.

Product Sourcing

  • I have worked closely with a local company to change their product packaging from plastic to glass, to align with our values. This change has enhanced a portion of their business vision and they are now selling in major local stores across Texas as well as Whole Foods. They also acknowledged our relationship in Rock & Vine Magazine.

Opening Events

  • I have supported First Day of Business execution for 13 MicroKitchens, three cafes and one coffee bar. I was an essential part of planning, facilitating and hosting events and this sometimes included curating a menu for offerings. During our cafe openings I recruited partnerships and facilitated user engagement to promote FDOB participation.

Timeline

Multi Unit Food Service Manager

ISS Guckenheimer
08.2021 - 07.2022

Sr E-Procurement Specialist

ISS Guckenheimer
07.2021 - Current

Marketing and Communications Associate

ISS Guckenheimer
04.2018 - 08.2021

Front End Associate

Total Wine & More
09.2017 - 01.2021

Barista Specialist

Bon Appetit At Google
02.2016 - 03.2018

School Diploma -

Auburn Mountainview High School

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Melynda Bentley