Melynda Joy
Hollis Center,ME
Summary
Dynamic leader with proven expertise in project management and team leadership honed at Sam's Club. Excelled in enhancing operational efficiency and fostering a positive work environment, significantly improving team performance and customer satisfaction. Skilled in conflict resolution and time management, adept at driving projects to completion with superior quality standards.
Overview
3
3
years of professional experience
Work History
Curbside Team Lead
Sam's Club
12.2023 - 01.2025
- Led team projects to enhance operational efficiency and productivity.
- Coordinated team efforts for achieving project milestones.
- Improved team performance by implementing effective training programs.
- Managed resources efficiently, ensuring timely project completion.
- Enhanced workflow processes with strategic planning and execution.
- Supervised daily operations, maintaining high standards of quality.
- Conducted team meetings to align goals and track progress.
- Resolved team issues to promote a cohesive working environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Cashier
Hannaford Supermarket
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
GED -
McConnell Center
Dover, NH01-2015
Skills
- Team leadership
- Project management
- Conflict resolution
- Performance evaluation
- Decision making
- Time management
- Operational efficiency
Timeline
Curbside Team Lead
Sam's Club
12.2023 - 01.2025
Cashier
Hannaford Supermarket
11.2021 - 02.2022
GED -
McConnell Center
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