Melynda Porter

Processed payments over phone and set up recurring drafts. Met demands of busy collections group by performing high volume of daily calls. Completed follow up calls on customers failing to respond to collection efforts. Recorded and updated customer personal accounts with accurate contact information. Overcame objections by applying advanced training and persuasion techniques. Received payment and ensured proper posting to appropriate customers accounts. Negotiated rates with customers and entered payments into accounting system. Managed manual and automatically dialed outbound calls in call center environment.

As a sales representative for HRS, I work with medical facilities to promote the services we offer. Excellent phone and people skills have made me successful in this position. I am responsible for the upkeep and organization of our CRM-pipedrive. I average over 200 calls per week, and help create our business directory, find new sales leads and follow up on client referrals.

Collaborates with all levels of management. Supervised Administrative assistant. Maintain files and records for over 3,400 homes. Direct POC with multiple Attorneys in regards to delinquent accounts. Coordinate training of new and current employees on proper front office procedures and processing to include QuickBooks, creating invoices, payments and incoming and outgoing mail. Assisted in preparation of Board of Director executive packages and correspondence. Coordinate with management to provide optimal customer service and administrative support. Developed more efficient filing systems and customer database. Handle and processed confidential client information. Foster positive working environment with management and other departments. Represent front office at meetings. Organize team building activities and special projects. Provide administrative support to the Board of Directors and committee chairs.