Melynn Hahn
Arlington,TN
Summary
- Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. I pride myself in my swift ability to absorb new information and responsibilities in any given role. I also take pride in my organization and time management skills. I have developed several methods of organization and accountability methods in my current management position, making it a personal goal to help those around me achieve greatness. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Starbucks
01.2016 - Current
- Trained and mentored new employees to maximize team performance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Cashier
Kroger
03.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Applied Science (BAS) -
Arizona State University
Tempe, AZ12.2023
Associate of Applied Science (AAS) -
Volunteer State Community College
Gallatin, TN01.2020
Sleep Diagnostic Technology -
Volunteer State Community College
Gallatin, TN01.2020
Skills
- Schedule Oversight
- Team Development
- Quality Assurance
- Equipment Troubleshooting
- Inventory Control
- Handling Customer Complaints
- Performance Reviewing
- Decision-Making
- Mentoring and Coaching
- Interpersonal Skills
- Energetic and Enthusiastic
- Safety Compliance
- Punctual and Reliable
- Tech-Savvy
- Delegating Work
- Project management
Certification
- Basic Life Support Training - 2020- N/A
Timeline
Cashier
Kroger
03.2018 - 01.2020
Shift Manager
Starbucks
01.2016 - Current
Bachelor of Applied Science (BAS) -
Arizona State University
Associate of Applied Science (AAS) -
Volunteer State Community College
Sleep Diagnostic Technology -
Volunteer State Community College
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