Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melynna Torres

Sugar Land

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Community Associate

The Cannon
09.2024 - Current
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Coordinated events and workshops, promoting networking opportunities for members.
  • Managed event logistics such as venue selection, vendor coordination, marketing materials distribution, registration processing, and post-event analysis.
  • Assisted in budget management, maintaining accurate records of expenses for all community programs and events.
  • Managed digital and physical office records and used Microsoft Excel tools to track trends and report on metrics.

Courtesy Booth Clerk

Foodarama Markets
02.2017 - 05.2020


  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Handled cash, check, and credit card transactions accurately for seamless transactions and minimal discrepancies.
  • Ensured compliance with company guidelines on handling sensitive customer information while processing transactions securely.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Supported inventory management tasks through accurate record-keeping of returned items or damaged merchandise requiring replacement.

Education

Criminology - Forensic Science

University of Houston - Downtown
Houston, TX

Skills

  • Complex Problem-Solving
  • Customer Service
  • ID Verification
  • Telephone Etiquette
  • Fraud Prevention
  • Stress Tolerance
  • Critical Thinking
  • Bilingual in Spanish
  • Relationship Building
  • Customer Relationship Building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Community Associate

The Cannon
09.2024 - Current

Courtesy Booth Clerk

Foodarama Markets
02.2017 - 05.2020

Criminology - Forensic Science

University of Houston - Downtown

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