Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melysandra Granja

Kissimmee

Summary

Dynamic, customer-centric professional with over six years of experience in call center operations, customer service, and administrative support. Expertise in managing high-volume inbound calls while resolving customer issues with empathy and efficiency, ensuring a seamless experience. Proven track record of delivering exceptional communication, fostering strong customer relationships, and driving satisfaction in fast-paced environments. Committed to continuous improvement and excellence in service delivery.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Top Quality Homes Intl
04.2021 - Current
  • Respond to inbound service inquiries, resolving customer issues promptly to maintain satisfaction.
  • Process and manage financial accounts, orders, and documentation with accuracy and confidentiality.
  • Support business operations with efficient scheduling and organized filing systems.
  • Remote

Customer Care Service Representative

Sedgwick
07.2022 - 02.2024
  • Managed high-volume inbound calls regarding insurance claims, providing accurate and timely assistance.
  • Processed workers’ compensation and disability claims with attention to detail and compliance standards.
  • Ensured a positive customer experience by resolving concerns and explaining complex policies in clear, simple terms.
  • Remote

Reservations Agent

Westgate Marketing
09.2019 - 03.2021
  • Handled inbound communications, assisting guests with reservations, scheduling, and inquiries.
  • Provided solutions to customer complaints with professionalism and empathy.
  • Accurately entered guest and tour information into company systems, ensuring smooth operations.

Sales Associate / Cashier

American Eagle Outfitters
10.2017 - 08.2018
  • Delivered friendly and professional customer support in person and over the phone.
  • Answered product-related questions, assisted with purchases, and resolved issues quickly.
  • Mentored and trained new team members on service standards and procedures.

Education

Bachelor of Applied Science - Psychology

University of Central Florida
Orlando, FL
08.2021

Skills

  • High-Volume Call Handling & Multi-Line Phone Systems
  • Customer Service & Conflict Resolution
  • Inbound/Outbound Communication
  • Claims & Order Processing
  • Scheduling & Reservations
  • Data Entry & Record Management
  • Problem-Solving & Critical Thinking
  • Team Collaboration
  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Customer Care Service Representative

Sedgwick
07.2022 - 02.2024

Administrative Assistant

Top Quality Homes Intl
04.2021 - Current

Reservations Agent

Westgate Marketing
09.2019 - 03.2021

Sales Associate / Cashier

American Eagle Outfitters
10.2017 - 08.2018

Bachelor of Applied Science - Psychology

University of Central Florida

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