MELYSSA CROSS
3909 ALAMEDA ST APT13,TN
Summary
Accomplished Manager with a proven track record at Family Dollar, adept in inventory control and maintaining cost-effectiveness without sacrificing quality. Excelled in leadership roles during crisis situations, showcasing exceptional verbal communication and time management skills. Demonstrated ability to mentor new staff, ensuring operational efficiency and excellence in customer service. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Manager
Wendys Restaurant
Nashville, TN
10.2022 - Current
- Addressed and resolved customer issues to ensure quality service.
- Tracked spending patterns maintaining cost-control aligned with set quality criteria.
- Demonstrated leadership in crisis situations.
- Handled stressful situations efficiently by remaining composed.
Sorter and Packer
Christie Cookie
Nashville, TN
06.2022 - 10.2022
- Sealed containers or materials using glues, fasteners and tape.
- Maintained cleanliness and organization within the packaging area.
- Assembled cartons, crates, and containers to prepare for shipping.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
Manager
Family Dollar
Sevierville, TN
12.2018 - 12.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Assistant Manager
Carol's Market
Sevierville, TN
01.2015 - 11.2018
- Delegated work to staff, setting priorities and goals.
- Executed comprehensive opening, closing, and shift change tasks to uphold daily operational standards.
Education
High School Diploma -
Sevier Co. High School
Sevierville, TN05-2008
Skills
- Time management
- Shipping and receiving
- Inventory control
- Warehouse operations
- Loading and unloading
- Verbal and written communication
- Truck processing
- Basic mathematics
- Sorting and labeling
- Self-motivated and disciplined
- Punctual and dependable
- Assembly and production
- Barcode scanning
- Labeling and sorting
- Order fulfillment
- Warehouse organization
- Clear communication
Timeline
Manager
Wendys Restaurant
10.2022 - Current
Sorter and Packer
Christie Cookie
06.2022 - 10.2022
Manager
Family Dollar
12.2018 - 12.2020
Assistant Manager
Carol's Market
01.2015 - 11.2018
High School Diploma -
Sevier Co. High School
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