Melyssa Dillenburg
Cobb,WI
Summary
Experienced professional with a proven track record in customer service, financial planning, and sales. Adapts quickly and effectively to changing circumstances. Excellent communication and analytical skills enable understanding and addressing client needs. Deep understanding of financial products and services for providing valuable insights and guidance to customers.
Overview
13
13
years of professional experience
11
11
Customer Service
3
3
Financial Advising
5
5
Office Management
Work History
Surgical Technologist
Upland Hills Health
02.2024 - Current
- Delivered exemplary assistance and support to surgeons during surgery procedures.
- Proved successful working within tight deadlines and fast-paced environment.
Cashier/ Sales Associate
Gasser Hardware and rental
12.2022 - 03.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Manager
Riverdale Ag services inc
08.2018 - 08.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Teller
Royal Bank
10.2020 - 06.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Served as customers' primary point of contact, assisting with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Financial Counselor
The Richland Hospital
06.2016 - 12.2017
- Assisting patients with billing questions, financial options patients have, and processing assistance applications
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Medical Assistant Student
Southwest Wisconsin Technical College
09.2014 - 06.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Cashier
The Port
07.2011 - 05.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Applied Science - Surgical Technology
Southwest Wisconsin Technical College
Fennimore, WI05-2024
Certificate of Technical Studies - Medical Assistant
Southwest Wisconsin Technical College
Fennimore, WI05-2014
Skills
- Detail oriented
- Self-Motivated
- Reliable
- Proficient multi-tasking skills
- Oral and writing communication
- Schedule management
- Administrative skills
- Exceptional customer support
- Customer relationship management
- Financial planning
Timeline
Surgical Technologist
Upland Hills Health
02.2024 - Current
Cashier/ Sales Associate
Gasser Hardware and rental
12.2022 - 03.2024
Teller
Royal Bank
10.2020 - 06.2021
Office Manager
Riverdale Ag services inc
08.2018 - 08.2022
Financial Counselor
The Richland Hospital
06.2016 - 12.2017
Medical Assistant Student
Southwest Wisconsin Technical College
09.2014 - 06.2015
Cashier
The Port
07.2011 - 05.2014
Associate of Applied Science - Surgical Technology
Southwest Wisconsin Technical College
Certificate of Technical Studies - Medical Assistant
Southwest Wisconsin Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
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