Customer Account Specialist
T-Mobile
- Assisted customers with account inquiries and resolved issues efficiently.
- Supported account management by updating customer information in CRM systems.
- Processed customer requests and coordinated with various departments for timely resolution.
- Collaborated with team members to enhance customer service strategies and workflows.
- Conducted routine audits of customer accounts to ensure data accuracy and compliance.
- Adapted quickly to new software tools, improving overall efficiency in account management tasks.
- Used Salesforce and CRM to keep accurate records pertaining to inventory and account notes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Responded to customer inquiries and provided detailed account information.
- Resolved/Addressed escalated customer comers while staying patient.