MELYSSA LAWLESS
Independence,IA
Summary
Detail-oriented and dependable professional with a proven track record in operations support, service delivery, and compliance-driven environments. Expertise in records management, workflow coordination, and effective communication with diverse stakeholders ensures seamless operations and accuracy in handling sensitive information. Highly organized and adaptable, with strengths across office support, operations, customer service, healthcare, and remote roles, making a significant impact in various settings. Committed to fostering efficiency and excellence in every task undertaken.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist / Lab Assistant
UnityPoint Health
2025.02 - Current
- Facilitated daily operations through collection, processing, and documentation of specimens in alignment with established procedures and quality standards.
- Maintained accuracy and compliance by systematically verifying and updating client records and demographic data in electronic systems.
- Implemented systematic organization of workspaces and inventory management to optimize productivity.
- Engaged with clients and team members to address concerns and ensure timely service delivery.
- Conducted venipuncture and capillary blood collection procedures with high accuracy.
- Ensured patient comfort and safety during blood draw processes.
Lab Assistant
UnityPoint Health Pediatrics
2024.06 - 2024.10
- Conducted routine laboratory tests to support pediatric patient care and diagnosis.
- Maintained accurate documentation of lab results and patient data for compliance.
- Assisted in the preparation and analysis of specimens using various laboratory equipment.
- Collaborated with healthcare professionals to ensure timely delivery of test results.
Health Care Ambassador
UnitedHealth Group (Optum)
2022.10 - 2024.05
- Assisted in service coordination to ensure individuals met program eligibility requirements and maintained compliance.
- Managed comprehensive documentation processes to facilitate audits and meet regulatory obligations.
- Collaborated with clients, caregivers, and internal teams to ensure clarity in communication and effective service delivery.
- Executed independent work on multiple priorities, maintaining strict compliance with established guidelines.
- Collaborated with healthcare teams to design and execute patient engagement initiatives focused on enhancing satisfaction and experience.
- Developed and facilitated user-friendly resources to assist patients in effectively accessing health services.
Phlebotomist
Buchanan County Health Center
2019.06 - 2022.10
- Performed collection and processing tasks while adhering to safety, quality, and confidentiality standards.
- Verified information and documentation accuracy within electronic record systems.
- Assisted with training and onboarding of new staff on procedures, systems, and workflow expectations.
- Collaborated with cross-functional teams to resolve discrepancies and improve operational efficiency.
Education
Nursing
Hawkeye Community College
Independence, IAHigh School Diploma -
Independence High School
Independence, IASkills
- Operations & Workflow Support
- Documentation & Records Management
- Data Entry & Quality Review
- Confidential Information Handling (HIPAA-aware)
- Customer & Client Communication
- Scheduling & Coordination
- Compliance & Policy Adherence
- Microsoft Office Suite
- Electronic Record Systems (Epic EMR)
- Time Management & Remote Readiness
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- BLS
- HIPAA
- OSHA
Languages
English
Native or Bilingual
Timeline
Phlebotomist / Lab Assistant
UnityPoint Health
2025.02 - Current
Lab Assistant
UnityPoint Health Pediatrics
2024.06 - 2024.10
Health Care Ambassador
UnitedHealth Group (Optum)
2022.10 - 2024.05
Phlebotomist
Buchanan County Health Center
2019.06 - 2022.10
Nursing
Hawkeye Community College
High School Diploma -
Independence High School