Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Melzena Phillips

Melzena Phillips

Arlington,TX

Summary

Dynamic Office Manager at Dr. Martia Leffall with proven expertise in financial management and vendor negotiation. Enhanced team productivity through effective task delegation and improved office operations, achieving significant cost reductions. Skilled in customer relations and performance evaluation, fostering a collaborative environment that drives success and employee engagement.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Office Manager

Dr Martia Leffall
09.2016 - 10.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

R.D.A. Instructor

High Tech Institution
08.2009 - 06.2016
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Increased student participation via engaging lectures and assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.

Lead Assistant

Den Temp Staffing
10.2005 - 09.2015
  • Created detailed agendas for team meetings improving meeting efficiency and time management.
  • Trained new staff members, resulting in faster onboarding and increased overall efficiency.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Negotiated contracts with vendors and service providers to secure favorable pricing without sacrificing quality or delivery timescales.
  • Coordinated travel arrangements for executives and staff members, ensuring smooth logistics for important meetings and events.
  • Built strong relationships with customers through positive attitude and attentive response.

R.D.A.

Dr Steven Thomas
06.1994 - 08.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Memphis. Votex
Memphis, TX
06-1979

Skills

  • Financial management
  • Vendor negotiation
  • Inventory management
  • Office administration
  • Customer service
  • Event coordination
  • Team collaboration
  • Performance evaluation
  • Office management
  • Time management
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Relationship building
  • Scheduling
  • Inventory control
  • Operations management
  • Administrative oversight

Accomplishments

  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Advanced from [Job Title] to [Job Title] within [Timeframe] for [reason for promotion].
  • Developed and instituted employee training and retention initiative that reduced personnel turnover by [Number]% within [Timeframe].
  • Investigated, identified and reconciled account discrepancies totaling $[Number] in company savings.
  • Coordinated [number] special public and private events.

Certification

Certified R.D.A

CPR Instructor

Nitrous Oxide License


Timeline

Office Manager

Dr Martia Leffall
09.2016 - 10.2021

R.D.A. Instructor

High Tech Institution
08.2009 - 06.2016

Lead Assistant

Den Temp Staffing
10.2005 - 09.2015

R.D.A.

Dr Steven Thomas
06.1994 - 08.2005

High School Diploma -

Memphis. Votex

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Melzena Phillips