Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meme Smith

Round Rock,TX

Summary

Customer-oriented server with excellent interpersonal and communication skills. Has experience in a high volume beverage and nightclub setting. Food and beverage expert, with up selling capabilities. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Handled minimums, collected I.D., credit cards, as well as pre authorized credit cards. Experienced in large scale events.

Overview

3
3
years of professional experience

Work History

Door Host

The Ghost Lounge
04.2023 - 12.2023
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests..
  • Built guest satisfaction and enjoyment.
  • Collected credit card, cash and payments and dispensed change for cash transactions.
  • Brought out bottles for guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Seated patrons based on guest preferences and seating availability.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Waitress/Bottle Server

Parma
02.2022 - 11.2023
  • Worked with High Table Min
  • Made sure VIP table was ready for bottle service customers.
  • Constantly making sure my guests are taken care of.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Handled Price and minimum. Collected guest I. D. and credit card, Pre-authorized credit cards.
  • Built guest satisfaction and enjoyment.
  • Brought out bottles for guests. Poured champagne and made mixed drinks for guests.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Plush Bar And Grill
01.2021 - 03.2022
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Prairie View A & M University
Prairie View, TX

Skills

  • Guest relations professional
  • Cash handling expert
  • Up-selling capability
  • Rapid order processing
  • Customer-focused
  • Strong client interaction skills
  • Personable and Affable
  • High Volume experience
  • Superb attention to detail
  • Organized
  • Willing to work nights and weekends
  • Opening and closing procedures
  • Expertise in invoice and payment transactions

Timeline

Door Host

The Ghost Lounge
04.2023 - 12.2023

Waitress/Bottle Server

Parma
02.2022 - 11.2023

Waitress

Plush Bar And Grill
01.2021 - 03.2022

Prairie View A & M University
Meme Smith