Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Maintained records of rooms assignments, special requests from guests and status of vacant and occupied rooms.
Supervised team for the cleanness of hotel rooms, detailing of supplies, monitor rooms, adhere to protocols of guidelines of Hilton policies and/ or procedures of facility. Monitor the front desk for back up. Work in laundry room for assistance with help as needed, fold/ wash bedding/bathroom from rooms, as well clean up in the laundry facility.
Managed scheduling, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeping Supervisor/Front Desk Agent/Houseman
Hampton Inn & Suites By Hilton
04.2021 - 11.2022
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Created and implemented daily cleaning schedules for staff members.
Communicated with team, organized meetings for excellent service on the floors and worth ethics. Assisted in cleaning all rooms/ suites, while providing 100% customer service to staff and guest.
Housekeeper/Laundry Attendant
Home2 Suites By Hilton
06.2019 - 03.2020
Provided excellent customer service at all times.
Maintained records of all laundry service provided in logbooks.
Cleaned, organized, sanitized, & followed cleaning protocols for all suites and rooms. Organized, folded, washed, & prioritized laundry room. Schedule team-work ethics, to meet daily deadlines. provided 100% customer service, when guest needed assistance.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Childcare Provider
Kids Stop
07.2016 - 06.2019
Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Developed age-appropriate activities and crafts to engage children.
Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton
Front Desk Agent/Guest Service Representative at Hampton Inn & Suites By HiltonFront Desk Agent/Guest Service Representative at Hampton Inn & Suites By Hilton