Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Memory Clements

Memory Clements

Olive Branch

Summary

Highly organized and detail-oriented individual seeking a Dispatcher position, leveraging strong communication and multitasking skills from experience in customer service and adminstration duties.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dispatcher

Reeds Reasonable Heating & Cooling
02.2025 - 08.2025
  • Delivered exceptional customer service by answering inbound service calls, scheduling appointments, and resolving client concerns quickly and professionally.
  • Managed emergency and after-hours service dispatches, ensuring prompt technician deployment.
  • Balanced up to 20+ daily service calls with efficient technician assignment and time management.
  • Collected payments on customer accounts, processed electronic payments, and ensured accurate transaction recording in the company’s billing system.
  • Created and published check-ins and service updates on the company’s website and social media platforms to boost online visibility.

Insurance & Medical Records Coordinator

Midsouth Pain Treatment Center
08.2015 - 09.2016
  • Conducted all insurance verification processes to ensure proper account reconciliation and worry-free patient care.
  • Managed incoming and outgoing correspondence.
  • Retrieved patient medical records and scanned all requested documents into EHR system.

Patient Care Assistant

Baptist Memorial Hospital
08.2014 - 01.2015
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Clean and sanitize patient rooms and other patient areas.

Administrative Asst./Registered Medical Assistant

Horn Lake Family Practice
10.2008 - 02.2009
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Managed team of medical support personnel.
  • Excelled in pediatric and geriatric venipunctures.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Operated x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
  • Scheduled outgoing referrals, obtained written/verbal authorizations.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.
  • Kept records of collections and disbursements, and ensure accounts are balanced.
  • Assisted physicians with peer-to-peer views, health maintenance reviews, 360 exams, disability forms & worker's compensation claims.

Education

Pre-Nursing BSN -

Northwest Community College
05.2014

Registered Medical Assistant - Medical Assistant Program

Delta Technical College
Southaven, MS
10.2008

Skills

  • Accounting

  • Computer Literacy

  • Customer service

  • Interpersonal Skills

  • Lab testing/Phlebotomy

  • Management

  • Medical terminology

  • Microsoft Office

  • Multitasking

  • Office equipment

  • Patient follow-up

  • Record management

  • Scheduling

Certification

  • Limited X-RAY Machine Operator - Apr 2010 - Apr 2010, MSRT Educational Foundation
  • Registered Medical Assistant - Oct 2008 - Oct 2008, American Registry of Medical Assistants
  • CPR - Oct 2008 - Oct 2008, American Heart Association

Timeline

Dispatcher

Reeds Reasonable Heating & Cooling
02.2025 - 08.2025

Insurance & Medical Records Coordinator

Midsouth Pain Treatment Center
08.2015 - 09.2016

Patient Care Assistant

Baptist Memorial Hospital
08.2014 - 01.2015

Administrative Asst./Registered Medical Assistant

Horn Lake Family Practice
10.2008 - 02.2009

Pre-Nursing BSN -

Northwest Community College

Registered Medical Assistant - Medical Assistant Program

Delta Technical College

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