Memory Mangisha
Welch,MN
Summary
Entrepreneurial Founding Director offering 7 yrs progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity of the organization . Motivating leader with proven success managing cross-functional teams and Committed to achieving both short and long-term organization objectives in complex and evolving environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Founding Director
Luketekelo Family foundation
Lusaka, Lusaka
11.2016 - Current
- Managed financial budgets and monitored progress against goals.
- Coordinated and directed budget and financial operations to increase efficiency and maximize investments.
- Analyzed market trends to identify opportunities for growth and expansion.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Analyzed data related to program outcomes in order to inform decision making processes.
- Developed and implemented strategic initiatives to ensure organizational growth.
- Ensured compliance with all applicable laws and regulations.
- Participated in small business training and development to increase company development and exposure.
- Organized meetings with relevant stakeholders to discuss issues affecting the organization.
- Provided leadership and direction for the organization's operations.
- Executed on-time, under-budget project management to adhere to project road map.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Delegated assignments and responsibilities to department heads and supervisors.
- Represented the organization at various events or conferences as needed.
- Created policies, procedures, and operational systems for effective management of resources.
- Lead strategic planning sessions on an annual basis in order to review progress towards goals.
- Signed and approved budgets for new funding and program initiatives.
- Facilitated collaboration among departments to enhance efficiency of operations.
- Participated in fundraising activities to support organizational objectives.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
Executive Assistant
Beltz Mining Limited
PERTH, WA Australia
07.2019 - 12.2022
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Delivered optimal administrative, customer service and case management support.
- Greeted visitors warmly upon arrival at the office premises.
- Researched and prepared information for presentations to high-level executives.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Conducted research on various topics as requested by executives or senior management personnel.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Managed daily invoices, reports and proposals.
- Developed effective filing systems for easy retrieval of information when needed.
Service Administrator
Epirco
Chingola, Chingola
08.2018 - 12.2018
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Generated weekly, monthly, quarterly summary reports on key performance indicators.
- Coordinated logistics of parts shipments between suppliers and customers.
- Performed data entry, records oversight and issue resolution for team of 20 customer service personnel.
- Tracked progress of ongoing projects using project management software tools.
- Created invoices for services rendered and processed payments received from customers.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Responsible for ensuring accuracy of all data entered into the system.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Developed efficient filing systems to store customer information securely.
- Ensured compliance with applicable laws and regulations related to service operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Analyzed customer feedback surveys to identify areas needing improvement in customer service delivery.
- Processed customer orders accurately and promptly.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Contacted customer service manager for critical issues needing immediate attention.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with other departments such as sales and marketing on cross-functional initiatives.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Organized meetings with internal stakeholders to discuss upcoming projects or changes in processes.
- Supervised product shipments, ensuring delivery by correct freight company.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Maintained accurate inventory of parts used in service operations.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Prepared detailed reports on service activities for management review.
- Pitched in to help with office tasks during busy periods and staff absences.
- Drafted correspondence letters and emails when necessary.
- Researched issues in company's computer system regarding shipments, product damage and incorrect product amounts.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Assisted customers with their inquiries in a professional manner.
- Answered incoming calls from customers regarding technical inquiries and services.
- Organized and maintained documents, files and records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Service Administrator
ECMining
Solwezi, ND
02.2017 - 07.2018
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Generated weekly, monthly, quarterly summary reports on key performance indicators.
- Performed data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Tracked progress of ongoing projects using project management software tools.
- Responsible for ensuring accuracy of all data entered into the system.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Service Administrator
Bell Equipments limited
Kitwe, Copperbelt
01.2013 - 12.2016
- Coordinated logistics of parts shipments between suppliers and customers.
- Generated weekly, monthly, quarterly summary reports on key performance indicators.
- Tracked progress of ongoing projects using project management software tools.
- Responsible for ensuring accuracy of all data entered into the system.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
Data Entry Clerk
Barrick Gold Mine
Lumwana, North-western
01.2011 - 12.2012
- Updated existing records with new or revised information as needed.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Exceeded quality goals to support team productivity.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Maintained confidentiality of sensitive information entered into the system.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Processed customer and account source documents by reviewing data for deficiencies.
- Contacted customers via phone or email to address data inquiries.
- Obtained scanned records and uploaded into company databases.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
Education
Some College (No Degree) - Leadership And Management
University of Georgia
Athens, GA12-2023
Some College (No Degree) - Psychology
Alison University
Galway,Ireland07-2023
Some College (No Degree) - Computer System Engineering
Northern Techinical College
Ndola Zambia12-2010
Skills
- Communication
- Teamwork
- Creativity
- Problem-solving
- Leadership
- active listening
- Negotiation
- Public-speaking
- Project management
- People management
- Conflict Resolution
Affiliations
- Playing golf
- Volunteering
- Mentorship and coaching
Accomplishments
- Authored a book called "Too soon to quit"
- My organization empowered 200 in the vulnerable women with vocational skills in 2022.
- I was awarded a certificate of achievement by A cry of an orphan home in recognition of valuable contribution to H.I.V/AIDS awareness .
- We are supporting 65 Vulnerable Children
Certification
- Certified as a professional life coach .
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business has only two functions – marketing and innovation.
Peter Drucker
Timeline
Executive Assistant
Beltz Mining Limited
07.2019 - 12.2022
Service Administrator
Epirco
08.2018 - 12.2018
Service Administrator
ECMining
02.2017 - 07.2018
Founding Director
Luketekelo Family foundation
11.2016 - Current
Service Administrator
Bell Equipments limited
01.2013 - 12.2016
Data Entry Clerk
Barrick Gold Mine
01.2011 - 12.2012
Some College (No Degree) - Leadership And Management
University of Georgia
Some College (No Degree) - Psychology
Alison University
Some College (No Degree) - Computer System Engineering
Northern Techinical College
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