Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Memphis Burton

Midlothian

Summary

Results-driven leader with extensive experience in managing customer service and logistics teams. Proven track record in driving operational excellence through process improvement and risk control initiatives. Skilled in making day-to-day supervisory decisions while ensuring compliance with policies and procedures. Adept at collaborating with cross-functional teams and external customers to enhance service delivery and achieve business objectives. Committed to talent development through effective mentoring and coaching, with a focus on optimizing resource allocation to meet organizational goals.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

10
10
years of professional experience

Work History

PATIENT SERVICE REPRESENTATIVE

Atrium Health South Park
02.2025 - 08.2025
  • Serve as the first point of contact for patients, providing exceptional customer service in a fast-paced medical setting.
  • Schedule appointments, verify insurance, and ensure accurate patient intake to support smooth clinical operations.
  • Communicate with clinical staff to coordinate patient care, addressing inquiries professionally and empathetically.
  • Maintain HIPAA compliance while managing sensitive health information and documentation.
  • Assist in resolving patient concerns and billing issues, demonstrating strong problem-solving and conflict resolution skills.
  • Verified insurance eligibility and coverage for patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

MOTOR TRANSPORT OPERATOR (88M)

US Army
10.2016 - 10.2024
  • Led three teams responsible for loading, unloading, and securing cargo, ensuring adherence to established procedures and safety regulations.
  • Managed transportation operations, assisting personnel and ensuring timely and efficient delivery of goods and services.
  • Verified the accuracy of shipping documents before departure, contributing to effective risk management and compliance.
  • Conducted pre-trip inspections and maintained vehicle serviceability records in line with military regulations, fostering a culture of safety and accountability.
  • Communicated effectively with dispatch and operations personnel regarding routes, destinations, and traffic conditions, facilitating smooth logistics operations.
  • Implemented process improvements that enhanced operational efficiency and reduced delays in transportation activities.

CUSTOMER SERVICE REPRESENTATIVE

Walmart
10.2015 - 10.2016
  • Handled customer complaints and inquiries courteously and efficiently, enhancing customer satisfaction and loyalty.
  • Demonstrated excellent verbal and written communication skills to effectively interact with diverse customer bases.
  • Developed strong customer relationships through effective communication and personalized service, resulting in increased customer retention.
  • Maintained in-depth knowledge of company products and services to provide informed suggestions and recommendations to customers.
  • Utilized problem-solving techniques to address complex customer inquiries, ensuring timely resolution and support.
  • Processed orders, returns, and exchanges accurately, contributing to operational efficiency and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

ASSOCIATE IN SCIENCE (A.S.) - SMALL BUSINESS MANAGEMENT

Purdue Global University
West Lafayette, IN
12.2024

Skills

  • Cross-Functional Collaboration
  • Workforce Management
  • Resource Allocation
  • Talent Development
  • Workflow Management
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Risk Management
  • Team Building and Leadership
  • Relationship Building

Awards

National Society of Leadership Success

Timeline

PATIENT SERVICE REPRESENTATIVE

Atrium Health South Park
02.2025 - 08.2025

MOTOR TRANSPORT OPERATOR (88M)

US Army
10.2016 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE

Walmart
10.2015 - 10.2016

ASSOCIATE IN SCIENCE (A.S.) - SMALL BUSINESS MANAGEMENT

Purdue Global University