Summary
Overview
Work History
Education
Skills
Timeline
Generic

Memphis Velasco

Fort Collins,CO

Summary

Dedicated Biological Sciences student at Colorado State University with minors in Conservation and Chemistry, offering a strong foundation in scientific principles and a passion for aquatic sciences and environmental stewardship. Reliable and punctual, with a collaborative spirit and continuously developing skills in communication and multitasking. Experience in customer service within the restaurant industry as a team member, barista, and bar-back. Enthusiastic about marine biology, ichthyology, conservation, and chemistry sciences, and eager to gain hands-on academic and scientific experience in professional settings.

Overview

6
6
years of professional experience

Work History

Host/Server Assistant

Nick's Restaurant and Bar
03.2025 - Current
  • Handled high-pressure situations with composure
  • Effectively managing large parties or unexpected events during busy shifts
  • Answered customer questions about hours, seating, and menu information
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Contributed to team success through effective communication and cooperation with coworkers and management

Server/Hostess

Memphis Cafe
11.2021 - 01.2025
  • Waited on patrons using Memphis Cafe’s 10-step rules of serving
  • Checked back on patrons quickly in case of any wrong orders or any other assistance needed
  • Provide excellent customer service by connecting with patrons as soon as they sit down
  • Promoted any daily specials and upsold additional add-ons, starters, and more each day
  • Assigned patrons to tables suitable for their needs and restaurant section rotation
  • Familiarized myself with the bar area along with cocktails and drinks
  • Took reservations and to-go orders by phone, answered questions, and addressed customer concerns
  • Managed an average of 50 tables per shift
  • Developed positive guest relations by managing information and orchestrating speedy seating
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Informed servers of newly seated parties for quick service
  • Documented reservations and communicated changes to guests and coworkers
  • Observed dining area staff to evaluate server loads and calculate accurate wait times
  • Organized an efficient waitlist and directed patrons to the bar while waiting for a table, thus increasing drink sales and making the waiting experience more enjoyable.
  • Checked and restocked server areas and the front desk area

Barista

Balboa Bay Resort
06.2024 - 07.2024
  • Completed all of the following Barista duties from Ziggi’s Coffee, all in a resort setting, while upholding Forbes standards
  • Provided personalized recommendations and arrangements for dining, entertainment, and transportation, enhancing the overall guest experience while performing barista duties
  • Handled fresh fruits and vegetables to prepare smoothies and blended specialties
  • Worked closely with kitchen staff to ensure the cafe was fully stocked and prepped at all times with food, drink, and sundries, and upheld cleanliness
  • Worked alongside the front desk to prepare for heavily scheduled days, including guest arrivals, departures, and events taking place
  • Memorized important patrons, including guests, club members, and more, alongside memorizing their orders and essential details
  • Seasonal

Barista

Ziggi’s Coffee
08.2023 - 05.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages and food
  • Maintained a clean and organized workspace for optimal productivity, efficiency, and safety
  • Increased repeat business by providing exceptional customer service and building rapport with patrons
  • Streamlined order processing through accurate cash handling and efficient use of the POS system
  • Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods
  • Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Maintained and operated automatic espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Handled food properly, making sure it was cooked, presented, and packaged correctly for optimal satisfaction

Technical Assistant

Lucas Medical Inc
06.2019 - 08.2021
  • Utilized Windows Software such as Word and Excel to create and update important files for inventory and more
  • Organized books, files, and binders to create organized work habitat
  • Performed clerical duties
  • Seasonal

Education

Bachelor of Science - Biological Sciences

Colorado State University
Fort Collins, CO
05-2026

Skills

  • Customer service
  • Multitasking proficiency
  • Effective time management
  • Teamwork and collaboration
  • Computer skills
  • Organizational skills

Timeline

Host/Server Assistant

Nick's Restaurant and Bar
03.2025 - Current

Barista

Balboa Bay Resort
06.2024 - 07.2024

Barista

Ziggi’s Coffee
08.2023 - 05.2024

Server/Hostess

Memphis Cafe
11.2021 - 01.2025

Technical Assistant

Lucas Medical Inc
06.2019 - 08.2021

Bachelor of Science - Biological Sciences

Colorado State University

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