Memuna Conteh
Upper Marlboro,MD
Summary
Results-driven Regional Director of Nursing at Health Consulting Services, recognized for expertise in staff management and operational enhancements. Achieved significant improvements in patient care standards and nursing staff proficiency, leading to a marked increase in customer satisfaction. Proficient in PointClickCare and public speaking, with a strong focus on quality improvement initiatives and effective budget administration. Committed to fostering exceptional client relationships while driving organizational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Director of Nursing
Health Consulting Services
09.2022 - Current
- Developing short- and long-term goals for the entire nursing department
- Implementing infection control standards within the company/facility based on State, DOH and Federal guidance
- Establishing new policies and updating existing policies to improve the standard of care for patients
- Planning and overseeing admission, nursing, and patient care processes
- Maintaining department budgets and recording all expenses
- Responding to any nursing related issues in a timely manner
- Coordinating with medical staff and other departments to ensure hospital efficiency
- Hiring and training new nursing staff members
- Evaluating staff performance and preparing accurate reports detailing your findings
- Auditing facility documentation and making recommendations for improvement
- Revising protocols as needed to keep pace with emerging clinical best practices
- Managing nursing competency validation programs
- Participating in the quality assurance process
- Providing clinical training and education.
Tactical Assistance Team
Maryland Department of Health
03.2022 - 09.2022
- Provide direct support to the clinical director key duties, Task and responsibilities regarding: Follows Tentative deployment schedule for their respective facilities TAT evaluations and operational support of SNF’s and ALF’s
- Reports critical findings via the director
- Assists clinical staff in interpreting MDH and CDC guidance to assist Maryland’s congregate living facilities in preventing and managing COVID–19 outbreaks
- Manages- Regulatory COVID-19 CCG clinical operations with specific focus on SNFs and ALFs throughout Maryland
- Reviews, complete, and follows TAT facility assessments dispositions and follow up with facilities, and required communication with LHD/MDH COVID-19 teams
- Additional duties: Provide administrative support in the documentation of current and revised processes and procedures
- Research and report on requested topics supportive to the program
- Assist with additional evolving projects that may include outreach, data collection, research, travel, consolidation, and/or process improvement or quality improvement initiatives
- Support the ongoing training and evaluation of TAT nurses for enhanced quality of staff understanding and role execution
- Provide collaborative support, team resources assessment and enhancement.
Clinical Service Director
Fundamental Clinical and Operational Services, LLC
02.2021 - 03.2022
- Managing and leading all nursing personnel operations
- Developing short- and long-term goals for the entire nursing department
- Establishing new policies and updating existing policies to improve the standard of care for patients
- Planning and overseeing admission, nursing, and patient care processes
- Maintaining department budgets and recording all expenses
- Responding to any nursing related issues in a timely manner
- Coordinating with medical staff and other department to ensure hospital efficiency
- Overseeing all record-keeping processes and ensuring all necessary documents are accurate and up-to-date
- Hiring and training new nursing staff members
- Evaluating staff performance and preparing accurate reports detailing your findings
- Auditing facility documentation and makes recommendations for improvement
- Revising protocols as needed to keep pace with emerging clinical best practices
- Monitoring clinical advancements within the industry
- Managing nursing competency validation programs
- Providing clinical guidance to ensure optimal quality of care in the region
- Participating in the quality assurance process
- Providing clinical training and education
- Implementing protocols to keep up with current innovations
- Ensuring optimal reimbursement rates in assigned facilities
- Developing policies to mitigate risk
- Conducting operational reviews to assess regulatory compliance, operational efficiency, and quality improvement opportunities
- Maintaining impeccable regulatory compliance in the region
- Communicating effectively with staff, doctors, and corporate leadership, utilizing diplomacy and discretion
- Enduring quality clinical outcomes in assigned region.
Director of Nursing
Restore Health Rehabilitation Center
04.2020 - 02.2022
- Plans, organizes, develops, and directs the overall operation of the Nursing services department to ensure the highest degree of quality resident care in accordance with all laws, regulations, and company standards
- Communicate and function in an interdisciplinary team
- Collaborate with other health care professionals to ensure a high quality of patient care through the creation of quality assurance standards.
Director of Nursing
Cadia Healthcare
09.2018 - 04.2020
- Plans, organizes, develops, and directs the overall operation of the Nursing services department to ensure the highest degree of quality resident care in accordance with all laws, regulations, and company standards
- Communicate and function in an interdisciplinary team
- Collaborate with other health care professionals to ensure a high quality of patient care through the creation of quality assurance standards.
Assistant Director of Nursing/Quality Assurance/Infection Control/Staff Development
Villa Rosa Health and Rehabilitation Center
06.2016 - 09.2018
- Supervise managers and supervisors in coordinating resident care and implementation of care plans while acting Director of Nursing is not on site
- Coordinate with team members’ in-order to provide standard care and identify room for improvement as Quality Assurance Nurse
- Identify areas of opportunity for improvement, root cause analysis and fixing underlying causes of systemic problems
- Provide staff development and educate staff in gaining knowledge and skills necessary to perform assigned duties safely and effectively
- Schedule new hire orientation, arrange education for new equipment, and nursing standards that affect direct care
- Calculates trends on surveillance records, oversees related care issues, validates and supervises skills and practice of staff, resident/family education
- Restorative Nursing Program.
Unit Manager /Supervisor
Future Care Pine View
09.2017 - 07.2018
- Supervises skilled and unskilled personnel
- Admissions, transfer, discharge
- Medications and treatments administrations, pain management, incidents and accident reports, team player and teaching skills, Care planning of resident care with expected outcome
- Serve in the capacity of managing the weekend activities of the facility in the absence of the Administrator and the director of nursing
- Ensuring nursing standards are met.
Unit Manager/Interim Quality Assurance/Infection Control
Briton Woods Health and Rehabilitation
06.2014 - 09.2017
- Educated and coordinated with healthcare team members to assess, plan, implement and evaluate patient care plan
- Admissions, transfer, discharge
- Medications and treatments administrations, pain management, incidents and accident reports, team player and teaching skills
- Utilized assessment skills to evaluate patient needs and formulate a plan of care, as part of the multidisciplinary care team
- Revises outcomes and interventions based on results of ongoing evaluation, collaborating with both the patient and members of the team.
RN Nurse Supervisor
HCR Manor Care
03.2013 - 06.2015
- Generated care plans for patients while completing medications and treatments
- Cared for patients with tracheostomy, TPNs, wound vac, IV therapies, colostomies/ileostomies, post surgeries, pain managements, incidents and accident reports
- Working with families and other interdisciplinary, conflicts resolutions, proper documentations.
Director of Nursing
Providence Healthcare Inc.
02.2011 - 11.2013
- Admission and discharged of pediatric and geriatric clients through the nursing process
- Communicated with insurance companies, ex
- Medicare, Medicaid, HSCSN, etc
- To approve payment for services, ensuring accuracy of client medical records.
Registered Nurse
Not for Profit Hospital Cooperation (UMC)
05.2009 - 03.2013
- Monitored patient reactions to drugs and carefully documented progress of individuals
- Admissions and discharges, clinical assessment in client conditions
- Interpreting lab and follow up with medical doctors
- Promoted health and support patients and families with coping with illnesses.
Education
Doctorate in Nursing Practice - Executive Leadership
Walden University
Minneapolis, MN01-2025
Doctorate - Public Health & Chaplaincy
Global Oved Dei Seminary & University
Florida City, FL01.2023
Master of Science - Mental Health Nursing
Walden University
Minneapolis, MN01.2022
Bachelors of Science in Nursing -
Grand Canyon University
Arizona State01.2019
Licenses Practical Nurse -
A and D of Practical Nursing
Washington DC01.2003
Associate Degree in Nursing -
University of Sierra Leone
Freetown, Sierra Leone01.2001
Skills
- Staff oversight
- Client relationships
- Sales Planning
- Performance Reporting
- Operations Management
- Budget Administration
- Staff management
- Staff training and development
- Customer Satisfaction
- Skilled in PointClickCare, Matrix
- Public speaking
- Employee recruitment
Business Owner
- CEO of Hope Academy & Nursing Services LLC and Mental Health Counseling
- Hope Home Support LLC
Affiliations
- American Nursing Association.
- Position of MSN-NP Representative for the College of Nursing Student Advisory Council (CONSAC).
Accomplishments
- Achieved 100% by completing education with accuracy and efficiency.
- Collaborated with team of twenty in the development of Clinical Depression module.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved the product issue through consumer testing.
Certification
- Doctorate in Nursing Practice
- Licensed Long-Term Care Administrator
- Psychiatric Mental Health Nurse Practitioner
- Master of Science in Nursing degree
- Doctorate in Nursing and Public Health
- Certified Registered Nurse Practitioner (MD/DC)
- BLS/CPR/First Aid Instructor
- Infection Control and Preventionist
- Certified Interact Champion 4.0
- Certified Mental Health First Aid, USA: Knowledge of human behavior and performance
- Certified Quality Assurance Performance Improvement (QAPI) Professional
- Certified Assisted Living Manager
- Certified Post-Acute Staff Educator
- Certified Delegating Nurse, Case Management
- Christian Faith based Chaplain
Additional Information
Social Change on Teenage pregnancy is a societal issue that is close to my heart because of the psychological, emotional, and financial strain it impacts on young girls and their families, and inevitably their children, affecting the lifetime socioeconomic outcomes of both the mother and child(ren).
Languages
English
Full Professional
References
References available upon request.
Timeline
Regional Director of Nursing
Health Consulting Services
09.2022 - Current
Tactical Assistance Team
Maryland Department of Health
03.2022 - 09.2022
Clinical Service Director
Fundamental Clinical and Operational Services, LLC
02.2021 - 03.2022
Director of Nursing
Restore Health Rehabilitation Center
04.2020 - 02.2022
Director of Nursing
Cadia Healthcare
09.2018 - 04.2020
Unit Manager /Supervisor
Future Care Pine View
09.2017 - 07.2018
Assistant Director of Nursing/Quality Assurance/Infection Control/Staff Development
Villa Rosa Health and Rehabilitation Center
06.2016 - 09.2018
Unit Manager/Interim Quality Assurance/Infection Control
Briton Woods Health and Rehabilitation
06.2014 - 09.2017
RN Nurse Supervisor
HCR Manor Care
03.2013 - 06.2015
Director of Nursing
Providence Healthcare Inc.
02.2011 - 11.2013
Registered Nurse
Not for Profit Hospital Cooperation (UMC)
05.2009 - 03.2013
Doctorate in Nursing Practice - Executive Leadership
Walden University
Doctorate - Public Health & Chaplaincy
Global Oved Dei Seminary & University
Master of Science - Mental Health Nursing
Walden University
Bachelors of Science in Nursing -
Grand Canyon University
Licenses Practical Nurse -
A and D of Practical Nursing
Associate Degree in Nursing -
University of Sierra Leone
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