Memunatu Bangura
Richmond
Summary
Dynamic professional with extensive experience at Sunrise Senior Living, specializing in customer service and team collaboration. Achievements include significant improvements in guest satisfaction through strategic communication and effective problem-solving. Proficient in equipment operation and maintaining cleanliness standards, consistently meeting operational targets and promoting a positive workplace culture. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
2
2
years of professional experience
Work History
Team Member
P Terry's Burger Stand
Richmond
10.2024 - 06.2025
- Assisted team members with daily tasks to enhance overall productivity.
- Operated equipment according to safety protocols, ensuring compliance and risk mitigation.
- Maintained cleanliness and organization in work areas throughout shifts.
- Supported inventory management by restocking supplies efficiently.
- Communicated effectively with customers to resolve inquiries promptly.
- Followed safety guidelines rigorously to minimize workplace incidents.
- Accelerated learning of required tasks to optimize performance and efficiency.
Server Manager
Sunrise Senior Living
03.2023 - 07.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Houston Community College
Houston, TX05-2027
Skills
- Customer service
- Equipment operation
- Effective communication
- Goal setting and achievement
- Product knowledge
- Facility cleaning
- Computer skills
- Team building
- Positive attitude
Accomplishments
Employee of the month of April 2023
High Promotion from team member to shift lead
Receiving a certificate of communications from the Owner of P Terry's himself
Timeline
Team Member
P Terry's Burger Stand
10.2024 - 06.2025
Server Manager
Sunrise Senior Living
03.2023 - 07.2023
High School Diploma -
Houston Community College
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