MENA ELTAHIR
Westbrook
Summary
Dynamic Program Manager with a proven track record at Back 2 Basics, adept at coordinating diverse care plans and ensuring compliance with quality standards. Skilled in data management and relationship building, Expert in cultivating strategic partnerships and advancing program development, significantly improving client outcomes through trauma-informed care and impactful communication.
Overview
2
2
years of professional experience
Work History
Program Manager
Back 2 Basics
Kennebunk
09.2024 - Current
- Supervise client care plans and ensure adherence to regulatory and quality standards
- Coordinate care for diverse caseloads, ensuring timely assessments and personalized treatment
- Collaborate with external partners (e.g., MaineCare) to secure service authorizations
- Conduct 90-day client reviews and maintain compliance with auditing requirements
Caregiver
Comfort Keepers
Portland
06.2024 - 09.2024
- Provide individualized in-home support to elderly and vulnerable clients
- Support daily living, safety, and independence, while documenting health observations
- Foster empathetic relationships with clients and families, aligned with trauma-informed care
Personal Care Coordinator
Crossroads
Portland
03.2023 - 05.2024
- Supported women in residential treatment for substance use and co-occurring disorders
- Promoted emotional well-being through compassionate care in a structured recovery setting
- Maintained schedules, tracked progress, and assisted with therapeutic programming
Education
B.A. - Psychology, Art
University of Southern Maine
Portland, ME12.2026
High School Diploma -
Deering High School
Portland, ME01.2022
Skills
- Research & Analysis
- Communication
- Technical
- Program development
- Data management
- Effective communication
- Team collaboration
- Client assessment
- Schedule management
- Relationship building
- Organizational skills
- Process mapping
- Operations management
- Interpersonal skills
- Performance reviewing
- Team leadership
- Adaptability
- Detail-oriented
- Fiscal management
- Computer skills
- Program leadership
- Creative Insight
- Trauma-informed care
- Crisis intervention
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Affiliations
I’ve had the honor of having my work selected for several juried exhibitions, including Reverberations: The 2025 Juried Student Exhibition, Holding Space: The 2024 Juried Student Exhibition, and a virtual 3D exhibition hosted by Omnibus Gallery. These opportunities have allowed me to explore visual storytelling as a form of personal expression and cultural connection.
Timeline
Program Manager
Back 2 Basics
09.2024 - Current
Caregiver
Comfort Keepers
06.2024 - 09.2024
Personal Care Coordinator
Crossroads
03.2023 - 05.2024
B.A. - Psychology, Art
University of Southern Maine
High School Diploma -
Deering High School
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