Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mena Boles

Sarasota,FL

Summary

Seeking a remote Clinical Pharmacy technician or MTM Pharmacy auditor position to leverage 15+ years of pharmacy operations and patient care expertise within a managed care, telehealth, or PBM setting. Proven ability to improve patient outcomes through medication therapy management, patient counseling, and collaboration with healthcare providers.

Diligent Certified PhaPharmacyTechnician with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

Rite Aid
  • Assisted patients with prescription and OTC recommendations, providing supportive patient counseling under the pharmacist's supervision.

Pharmacy Technician

Walgreens (Duane Reade)
  • Processed a high volume of prescriptions accurately and efficiently, utilizing robust knowledge of insurance claim processing protocols for successful adjudication.

Shift Lead

Walgreens
05.2025
  • Supervised daily activities and supported pharmacy operations, handling customer service escalations and contributing to team coordination.

Pharmacy Intern

Sarasota Discount Pharmacy
06.2017
  • Conducted comprehensive Medication Therapy Management (MTM) services, including comprehensive medication reviews (CMRs) to optimize therapeutic outcomes and enhance patient safety.

Emerge Store Manager

Walgreens
06.2025 - Current
  • Leadership role overseeing full store and pharmacy operations, with a focus on operational efficiency, team development, and compliance.

Education

Bachelor of Science - Pharmacy

Minya University
Minya, Egypt

Skills

  • Fluent in English and Arabic
  • Licensed Pharmacy Intern (FL)
  • Certified pharmacy technician
  • Healthcare expertise
  • Care management and operations
  • Medication management expertise
  • Efficient claims management
  • State and federal compliance knowledge
  • Analytical problem-solving
  • Efficiency enhancement
  • HIPAA
  • Pharmacy and customer records management
  • Insurance billing
  • Team collaboration
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy law compliance
  • Data entry

Accomplishments

  • Processed and filled over 500 prescriptions per day.
  • Improved customer service standards by 99%.
  • Supervised team of ten staff members.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Completed manager training program.

Certification

  • CPhT - Certified Pharmacy Technician (PTCB)

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Emerge Store Manager

Walgreens
06.2025 - Current

Shift Lead

Walgreens
05.2025

Pharmacy Intern

Sarasota Discount Pharmacy
06.2017

Pharmacy Technician

Rite Aid

Pharmacy Technician

Walgreens (Duane Reade)

Bachelor of Science - Pharmacy

Minya University
Mena Boles