Mena Faried
Customer Service
Antioch,TN
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Restaurant Manager
Music City Gyros
Nashville, TN
03.2020 - Current
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted business through participation in and sponsorship of community events, including homeless shelter events.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Actively participated in ongoing customer service programs to build sales and rapport in community, increased sales by 75%.
Event Staff Member
Renaissance Hotel
Nashville, TN
08.2019 - 03.2020
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Confirmed proper balance of cash boxes following ticket sales, maintaining top accuracy.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Processed payments, checked tickets and directed guests to locations.
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Provided general cleaning of venue spaces before, during and after events.
- Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests which was more than 10 thousand.
- Talked to coworkers using electronic devices such as computers and radios.
Liquor Store Manager
Liquor Store
Hendersonville, TN
03.2019 - 08.2019
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Helped general management develop prices based on inventory costs and portion sizes, and increased sales by 45%.
- Integrated service and team management strategies to boost business profits.
Restaurant Manager
Delaware North Company
Nashville, TN
12.2017 - 03.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies, and lowered food waste by 75%.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
Gas Station Manager
Shell Gas Station
Memphis, TN
06.2016 - 12.2017
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Greeted and welcomed new members, establishing and updating memberships to Shell rewards programs.
- Recruited and trained employees, more than 9.
Education
Associate of Applied Science - Hospitality And Management
Nashville State Community College
Nashville, TN 01.2020 - Current
High School Diploma -
El Manar High School
Egypt 01.2013 - 04.2016
Skills
Marketing and advertising
Performance improvement
Dynamic, friendly hostess
Passion for customer satisfaction
Staff Management
Cost-controls
Staff Scheduling
Operations management
Food plating and presentation
Recipes and menu planning
Food preparation and safety
Food service background
Arabic Interpreter
Customer Service
Spanish language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ABC Server Permit
Quote
One day I will reach, no matter how long it takes.
Mr. Zika
Timeline
Restaurant Manager
Music City Gyros
03.2020 - Current
Associate of Applied Science - Hospitality And Management
Nashville State Community College
01.2020 - Current
ABC Server Permit
01-2020
Event Staff Member
Renaissance Hotel
08.2019 - 03.2020
Liquor Store Manager
Liquor Store
03.2019 - 08.2019
Restaurant Manager
Delaware North Company
12.2017 - 03.2019
Gas Station Manager
Shell Gas Station
06.2016 - 12.2017
High School Diploma -
El Manar High School
01.2013 - 04.2016