Mena Rofail
Frisco,TX
Summary
Reliable Technician with strong troubleshooting, customer service, and analytics abilities. Several years of experience in manual and diagnostic tool operations. Punctual and friendly with excellent manual dexterity and hand-eye coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technician
Interface Systems
07.2024 - Current
- Currently employed and performing various technical tasks
- Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.
- Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
- Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
- Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.
- Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
- Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.
Team Lead
Cava Grill
Plano, TX
03.2022 - 05.2024
- Enthusiastically educate guests about our menu and assemble orders as requested
- Keep the serving line, dining room, and restrooms clean and organized
- Follow recipes and procedures to maintain food quality and consistency
- Adhere to safety and sanitation procedures
- Restock stations and keep them clean and organized
- Ensure the overall cleanliness of the restaurant
- Deliver a delicious, unique, and memorable experience to each of our guests
- Put deliveries away, plus any additional duties assigned
- Ability to cross train across the restaurant to ensure rapid growth
- May stand for long periods of time and lift up to 50 pounds
- Assist with any additional duties assigned
Hoarder-Plano, TX
Spaulding Decon
Plano
12.2020 - 01.2022
- Provided specialized cleaning services for hoarded homes, including blood cleanup, crime scene cleanup, and infectious disease cleanup
- Demonstrated attention to detail and ability to work in high-stress environments
Dietary Cook
Baylor Scott & White Health-Frisco, TX
Frisco
03.2019 - 12.2020
- Prepared and served high-quality food to patients and staff, ensuring compliance with dietary restrictions and hospital standards
- Maintained a clean and organized kitchen environment, adhering to food safety and sanitation guidelines
Sales Representative
Clay Cooley Dodge Irving-Irving, TX
Irving
01.2017 - 03.2019
- Generated new leads and increased sales through effective marketing and customer engagement strategies
- Built and maintained strong relationships with customers, ensuring high levels of satisfaction and repeat business
Sign Installer
DSC-Carrollton, TX
Carrollton
07.2015 - 12.2017
- Installed, removed, and repaired signs for real estate companies, ensuring timely and efficient service
- Utilized woodworking and vinyl graphics skills to create custom signs and displays
McDonalds Crew Trainer
McDonald's
03.2013 - 05.2015
- Provided exceptional customer service and ensured high-quality food preparation and presentation
- Trained and mentored team members, promoting a positive and efficient work environment
Education
College Degree - Associate degree
Collin County Community College
Texas08.2018
High school diploma -
Heritage High School
Frisco, TX06.2015
Skills
- Proficient in MS Office (Excel, PowerPoint, Word)
- Strong customer service and sales skills
- Experience with food preparation and presentation
- Familiarity with automotive repair and maintenance
- Knowledge of computer networking and software troubleshooting
- Proficient in digital marketing and social media management
- Strong leadership and team management skills
- Ability to work in fast-paced environments and adapt to changing circumstances
- Operations Monitoring
- System Installation
- Equipment Repair
- Equipment Maintenance
- Customer Service
- User Training
- System Troubleshooting
- Software configuration
- Attention to Detail
- Mechanical Knowledge
- Information tracking
- Multitasking and Organization
- Tech-Savvy
- Hardware Installation
- Troubleshooting
- Network Administration
- Customer interaction
- Troubleshooting and diagnosis
- Maintenance and repair
- Written/Verbal Communication
- Documentation And Reporting
- System diagnostics
- System Tests
Certification
- Operation Level 1 TMA Certification
- Valid Drivers License
- Food Handler (11/01/21 - 11/30/25)
- ServSafe (11/01/21 - 11/30/25)
- CPR Certification
- Food Handler Certification
- Driver's License (08/01/20 - 08/31/25)
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Technician
Languages
English
Professional
Arabic
Professional
References
References available upon request.
Timeline
Technician
Interface Systems
07.2024 - Current
Team Lead
Cava Grill
03.2022 - 05.2024
Hoarder-Plano, TX
Spaulding Decon
12.2020 - 01.2022
Dietary Cook
Baylor Scott & White Health-Frisco, TX
03.2019 - 12.2020
Sales Representative
Clay Cooley Dodge Irving-Irving, TX
01.2017 - 03.2019
Sign Installer
DSC-Carrollton, TX
07.2015 - 12.2017
McDonalds Crew Trainer
McDonald's
03.2013 - 05.2015
College Degree - Associate degree
Collin County Community College
High school diploma -
Heritage High School
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