Mena Shenouda
Fairfax,VA
Summary
Accomplished Food and Beverage Director with over 12 years of leadership experience in luxury hotel operations across Marriott and IHG brands. Proven record of driving revenue growth, elevating guest satisfaction, and leading large, diverse teams across restaurants, bars, banquets, and catering services. Expert in budgeting, menu development, cost control, and marketing strategies that align with brand standards, and exceed guest expectations. Recognized as a hands-on leader who builds high-performing teams, optimizes operations, and delivers service excellence in high-volume, fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Food & Beverage
Westin Washington Dulles Airport Hotel
Herndon, VA
03.2023 - Current
- Company Overview: Marriott Hotels
- Direct all aspects of F&B operations, including restaurants, catering, and bar services, serving 200+ daily guests.
- Develop and implement innovative menus and beverage programs aligned with brand standards and market trends.
- Lead, train, and mentor a team of 40+ culinary and service staff, driving a culture of excellence and accountability.
- Partner with executive leadership on budgets, forecasts, and financial goals, achieving profitability targets.
- Ensure compliance with health, safety, and sanitation standards, consistently exceeding audit requirements.
- Spearhead marketing initiatives and promotional events that increased F&B revenue and guest engagement.
- Marriott Hotels
Director of Food & Beverage
Sheraton Pentagon City Hotel
Arlington, VA
02.2021 - 01.2023
- Company Overview: Marriott Hotels
- Oversaw multi-outlet dining and banquet operations for a 700+ room property.
- Delivered consistently high guest satisfaction scores through service recovery and personalized experiences.
- Streamlined service workflows, reducing costs while maintaining operational excellence.
- Partnered with sales and events teams to drive banquet and catering revenue growth.
- Monitored and enforced compliance with brand and safety standards, achieving top inspection scores.
- Marriott Hotels
Food & Beverage Operations Manager
Marriott Hotels
Tysons Corner, VA
10.2018 - 09.2020
- Company Overview: Tysons Corner
- Managed day-to-day operations for multiple dining outlets and banquet events.
- Designed and executed seasonal menus and beverage offerings, boosting guest satisfaction and repeat visits.
- Supervised and trained staff to ensure flawless execution of service protocols and brand standards.
- Implemented cost-control measures, reducing expenses while supporting profitability targets.
- Coordinated large-scale banquets and corporate events with seamless delivery.
- Tysons Corner
Assistant Restaurant Manager
Crowne Plaza Dulles
Herndon, VA
09.2011 - 03.2017
- Company Overview: InterContinental Hotels Group
- Progressed from guest services to restaurant leadership through consistent performance.
- Managed front-of-house operations, ensuring smooth daily service and excellent guest experiences.
- Supported training, scheduling, and supervision of staff to deliver brand service standards.
- Strengthened guest loyalty through personalized service and upselling strategies.
- InterContinental Hotels Group
Education
Bachelor of Computer Science - IT Programming
Future Academy
Cairo, Egypt06.2007
Skills
- Food & Beverage Operations Management
- Budgeting
- Forecasting
- P&L Management
- Team Leadership
- Training & Development
- Menu Engineering
- Beverage Programs
- Guest Experience
- Service Excellence
- Health
- Safety
- Regulatory Compliance
- Banquet Operations
- Catering Operations
- Marketing
- Revenue Growth Strategies
- Menu development
- Budget management
- Food safety compliance
- Staff training
- Marketing strategy
- Customer relationship management
Certification
- ServSafe Certified
- TIPS Certified
- Bar Art Certificate
- Microsoft Office Professional
Timeline
Director of Food & Beverage
Westin Washington Dulles Airport Hotel
03.2023 - Current
Director of Food & Beverage
Sheraton Pentagon City Hotel
02.2021 - 01.2023
Food & Beverage Operations Manager
Marriott Hotels
10.2018 - 09.2020
Assistant Restaurant Manager
Crowne Plaza Dulles
09.2011 - 03.2017
Bachelor of Computer Science - IT Programming
Future Academy
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