Mena Wilkens
Cherry Hill,New Jersey
Summary
Dedicated candidate with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
3
3
years of professional experience
Work History
Store Associate
McGuire AFB Commissary
Trenton, NJ
06.2024 - Current
- Greeted customers upon entry, creating welcoming environment for all shoppers.
- Built positive relationships with customers, answering questions about products and services.
- Processed cash and credit transactions using POS system.
- Handled customer complaints and resolved issues for customer satisfaction.
- Provided top-notch customer service, enhancing shopping experience and increasing repeat business.
Front Desk Associate
La Fitness
Mt Laurel, NJ
09.2023 - 03.2024
- Greeted customers upon arrival and ensured smooth check-in process.
- Prepared daily reports on occupancy rates and revenue generation.
- Correspond with team to adhere to quality standards and regulations.
- Verified guest information and payment methods upon check-in.
- Resolved member complaints and inquiries in timely manner.
Cashier
Smashburger
Maple Shade, NJ
06.2022 - 08.2023
- Manned restaurant phones, offering information about hours, policies, and menu offerings.
- Reviewed cash drawer contents at shift start and end to maintain accurate calculations.
- Reconciled daily sales at restaurant closing time.
- Upheld friendly and courteous demeanor with external and internal guests.
- Built and maintained strong working relationships with restaurant team.
Hostess
On The Border Mexican Grill & Cantina
Mt. Laurel, NJ
12.2021 - 06.2022
- Greeted customers upon arrival and escorted them to their tables.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Anticipated guest needs for personalized and seamless service.
- Addressed customer concerns or complaints professionally and promptly.
- Communicated with management and service staff to address customer needs.
Education
High School Diploma -
Cherry Hill West High School
Cherry Hill, NJ06.2023
Some College (No Degree) - Business Administration and Management
Camden County College
Cherry Hill, NJSkills
- Communication
- Customer Service
- Problem-solving
- Flexibility
- Listening
- Decision making
- Teamwork/Team Building
- Kindness
- Payment Processing
- Cash Handling Accuracy
- Inventory Control
- Organization
- POS System Operation
- Customer Assistance
- Loss Prevention
- Product Knowledge
- Safety oversight
- Analytical Skills
- Friendly and Helpful
- Adaptability
- Goal-Driven
Age
19
Personal Information
Title: High School Diploma
Languages
English, 08/01/21, 11/01/21
Language(s)
English
Full Professional
Timeline
Store Associate
McGuire AFB Commissary
06.2024 - Current
Front Desk Associate
La Fitness
09.2023 - 03.2024
Cashier
Smashburger
06.2022 - 08.2023
Hostess
On The Border Mexican Grill & Cantina
12.2021 - 06.2022
High School Diploma -
Cherry Hill West High School
Some College (No Degree) - Business Administration and Management
Camden County College
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