Axel Mena
San Diego,California
Summary
To secure a challenging position where I may apply my experience and personal abilities for the optimum growth of your company.
Overview
25
25
years of professional experience
Work History
Product Support Staff Engineer
Panasonic Avionics Corporation
05.2011 - 10.2021
- Tracking and resolving outstanding issues on a Regional/Airline basis
- I also monitor trends and analyze data to identify systemic problems conduct preliminary investigation to support hardware/software/system issues and co-ordinate with internal engineering groups, Development and QA to ensure final resolution implementation
- Provide technical support to regional field support and interact with customers with regular and accurate feedback to ensure continued progress updates on outstanding issues
- Worked with MCC call center on adding aircrafts to airlines via DART system
- Worked with different groups Testers, Developers and Engineers to troubleshoot and provide solutions
- Experience using Jira, synergy and other ticket systems
Customer Service Admin
Panasonic Avionics Corporation
12.2008 - 05.2011
- Responsible for supporting users with Software & Hardware installation, Configuration support and repairs with PC and Mac systems
- Setup accounts Active Directory
- Use a record-keeping system to log requests and track resolution of problems
- Setup moves/ re-image and deploy systems
- Including support for peripheral equipment and software applications configuration from installation, repair, maintenance, printers, , Network, e-mail, Internet, remote support and Phone support
- Troubleshoot and resolve hardware and software problems.
Media
Panasonic Avionics Corporation
10.2006 - 12.2008
- Configuration support and repairs with PC and Mac systems and servers w/ Window & Linux server
- Setup moves/ re-image and deploy systems
- Setup and Support Red Hat Enterprise servers with StorNext Client File System to access our Apple Xsan Server via fiber
- Setup and support Apple Open Directory from our Apple Server to support our Windows Media workstations
- I also worked on supporting proprietary media loaders from PL1000& PL2000 for both Windows and Linux systems This would include support for peripheral equipment and software applications, configuration from installation, repair, maintenance, and Network support.
T Customer Service Support
Panasonic Avionics Corporation
10.2005 - 10.2006
- Responsible for supporting users with Software & Hardware installation, Configuration support and repairs with PC and Mac systems
- Use a record-keeping system to log requests and track resolution of problems
- Configure and setup AD accounts
- Setup moves/ re-image and deploy systems
- Active Directory and Perform system backups and recovery procedures to ensure full data retrieval of company’s data with Veritas NetBackup
- Troubleshoot and resolve hardware and software problems, including end user desktop PCs and enterprise data servers.
PC/LAN Technician Analyst
Fox Cable Networks
05.2002 - 06.2005
- Responsible for supporting users with both PC & MAC platforms; from desktop , laptops with hardware and software including the following Operating Systems, Windows and Mac
- Use a record-keeping system to log requests and track resolution of problems
- Supporting the following applications from Adobe Photoshop, Illustrator, Acrobat, and Macromedia Freehand, Flash, MS Office and more
- Setup moves/ reimage and deploy systems
- Configured, troubleshot TCP/IP, connected users to Servers
- Including supporting peripheral equipment and software applications configuration from installation, repair, maintenance, printers, , Blackberry, Network, e-mail
IT Support Specialist
Quiksilver
07.2001 - 03.2002
- Provide technical support services with software and hardware issues; resolve user problems on both (PC & MAC)
- Software & Hardware installation, Configuration support and repairs, VPN, Configured, troubleshot TCP/IP, connected users to Servers
- Configure and setup AD accounts
- Also supporting Adobe Photoshop, Indesign Illustrator, Acrobat, MS Office and more
- Training users and phone support.
Computer System Tech
Orange Coast College
04.1997 - 10.1999
- Supporting staff with both PC & MAC platforms; from desktop, laptops with hardware and software including the following Operating Systems, Windows and Mac
- Use a record-keeping system to log requests and track resolution of problems
- I also ran a Lab Hoag providing orientation to students and staff on how to use computer and applications for the Math and Science group.
Education
General Education
Cal State Fullerton
1998
Orange Coast College
1996
Skills
- Special Skills
- Extensive understanding of PC and Mac Computers and Servers, Operating Systems: Windows & Microsoft Office,Quickbooks, Linux and OSX Server Provide Technical support, Problem Solving, Customer Services, Analytical Skills, Troubleshoot and resolve hardware and software problems, including supporting user desktop PCs Support administration of LAN/WAN network environment including the following protocols TCP/IP, SMTP, FTP SAMBA Active Directory, Group Policy, familiar with Windows polices standards, and licensing agreements Able to lead and coordinate projects involving all Windows environment including servers and updates Work and configure IOS and Android devices and use different ticket systems like Jira, Synergy, Remedy, ServiceNow and Go to Resolve Norton Ghost and Microsoft image server
Languages
Spanish
Native or Bilingual
Timeline
Product Support Staff Engineer
Panasonic Avionics Corporation
05.2011 - 10.2021
Customer Service Admin
Panasonic Avionics Corporation
12.2008 - 05.2011
Media
Panasonic Avionics Corporation
10.2006 - 12.2008
T Customer Service Support
Panasonic Avionics Corporation
10.2005 - 10.2006
PC/LAN Technician Analyst
Fox Cable Networks
05.2002 - 06.2005
IT Support Specialist
Quiksilver
07.2001 - 03.2002
Computer System Tech
Orange Coast College
04.1997 - 10.1999
General Education
Cal State Fullerton
Orange Coast College